Check Point Software · 3 hours ago
Technical Support Engineer (L2)
Irving, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expCheck Point Software is a leading vendor of Cyber Security, committed to meeting customers’ real-time needs with innovative technologies. The Technical Support Engineer (L2) will provide critical technical support for enterprise customers, troubleshoot complex issues, and collaborate with internal teams to ensure efficient resolution.
Cyber SecurityHardwareIT ManagementNetwork SecuritySoftware
No H1B
Responsibilities
Provide Level-2 technical support for enterprise customers during evening shift. (3:00 PM – 12:00 AM)
Troubleshoot and resolve issues across networking, routing, security, and application layers
Analyze logs, packet captures, and system behavior to determine root cause of complex technical issues
Work with Linux-based systems to investigate services, processes, and system performance
Reproduce customer issues in lab environments and collaborate with internal escalation and R&D teams when required
Maintain ownership of cases throughout the support lifecycle, including escalation and follow-up
Assist with managing customer expectations and ensuring timely, professional resolution
Support Managers and Account Teams during high-visibility or customer-impacting escalations
Contribute to internal documentation and knowledge sharing to improve troubleshooting efficiency
Continuously expand technical expertise across Check Point products and industry-standard technologies
Qualification
Required
2–5 years of experience providing technical support or troubleshooting in an enterprise environment
Strong generalist knowledge of networking concepts, including TCP/IP, NAT, VLANs, and routing
Familiarity with routing protocols such as BGP, OSPF, and static routing
Working knowledge of VPN and tunnel-based connectivity (site-to-site and remote access)
Solid understanding of Linux operating systems, including log analysis and command-line troubleshooting
Database knowledge (basic SQL concepts, queries, or troubleshooting) is a strong plus
Experience supporting customers via phone, web, or chat in a technical support role
Familiarity with ticketing systems such as Salesforce, Zendesk, Freshdesk, or similar platforms
Fast learner with a strong technical drive and interest in expanding skillsets
Comfortable working in a fast-paced, escalation-driven support environment
Hybrid Role: Mostly Remote but would need to accommodate up to 1-3 days in office (as needed)
Shift: Evening – Hours: 3:00 PM – 12:00 AM
Must be eligible to work in the United States without sponsorship now or in the future
Company
Check Point Software
Check Point Software Technologies Ltd.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-03Post Ipo Debt· $1.75B
2014-01-01Post Ipo Equity
1996-06-28IPO
Leadership Team
Nadav Zafrir
Chief Executive Officer
Jonathan Zanger
Chief Technology Officer
Recent News
2026-01-20
Company data provided by crunchbase