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South Western Communications · 1 week ago

Clinical Informatics Analyst

Kansas City, MO

Contract

Onsite

Mid Level

South Western Communications is a provider of communication, physical security, and life safety solutions primarily for Healthcare and other sectors. The Informatics Analyst role focuses on improving safety, efficiency, and quality outcomes for customers through technology and services, involving assessment meetings, documentation, and collaboration with internal teams.

CRMCyber SecurityInformation TechnologySecurity

Responsibilities

Lead assessment meetings by exploring system capabilities and best practices with customer

Create and maintain documentation of user requirements and system configuration

Review system design and confirm facility layout with customer

Work closely with internal teams to relay requested system design modifications

Modify and develop system configurator to reflect the functionality depicted in assessment documentation

Adhere to customer’s defined policy for system governance and change management

Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms

Research, document, and collate baseline assessments of our customer’s integrated systems

Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through:

Consultative discovery meetings

Analysis of current state operations and desired outcomes

Providing recommendations for configuration changes, process improvement, and system support needs

Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology

Work closely with Technicians and Application Specialists to ensure correct system configuration performance

Triage customer issues and provide a resolution or refer to other subject matter experts when necessary

Present a positive attitude and self-assured image to the community on behalf of SWC

Maintain a commitment to achieve a “best in class” program through continuous improvement

All other duties assigned

Maintain data for benchmarking customer performance metrics

Maintain current state documentation for any/all governed systems

Assist with producing supporting material for presentations

Attend coordination meetings and update status of all assigned activities

Accurately record time allocated towards projects, service contracts, etc

Additional responsibilities as assigned

Qualification

Clinical InformaticsData AnalyticsProject ManagementProcess ImprovementAdvanced TroubleshootingClient-facing SkillsTechnical CuriosityMicrosoft SuiteCommunication SkillsTime ManagementAttention to Detail

Required

Bachelor's or Master's Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field

Strong client-facing and communication skills

Advanced troubleshooting, multi-tasking skills, and time management skills

Ability to effectively present and disseminate technical information to diverse groups

Ability to learn in both an organized classroom environment and individually

Ability to continuously learn new technologies and have a technical curiosity

Creative aptitude and passion for using data and research to tell a story

Attentive to detail

Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions