WCG · 1 month ago
CTMS Client Delivery Analyst (Remote)
United States
Full-time
Remote
Entry, Mid Level
$66K/yr - $102K/yr
1+ years expWCG is a company that delivers transformational solutions for clinical trials. They are seeking a CTMS Client Delivery Analyst to support the delivery of Clinical Trial Management System projects, coordinate project activities, and assist with user support to ensure a positive experience for clients.
Research
Responsibilities
Act as a critical operational point of contact for designated key clients and will represent the client’s interests across all projects. Approach designated key clients as advocates and relationship managers, purveyors of knowledge, and problem solvers
Identify key client strategic needs and develop strategies with input and collaboration from relevant internal stakeholders to meet those needs
Ensure planning, organizing, and tracking of key project tasks and milestones are occurring in support of CTMS system rollouts
Act as a trusted advisor and point of contact, delivering prompt responses, expert guidance, and innovative problem solving throughout every project
Document key discussions, capture decisions, and maintain detailed project records to facilitate informed collaboration and alignment among stakeholders
Orchestrate meetings, provide comprehensive project status updates, and ensure seamless communication and follow-through across teams
Solicit, analyze, and share client and internal feedback to drive iterative enhancements to processes, services, and solutions
Conduct thorough reviews of project deliverables and oversee key details to ensure exceptional solution quality and consistency
Manage the initial support for eResearch CTMS users, addressing inquiries and challenges through multiple channels and ensuring timely and effective resolution
Diagnose and resolve user-reported issues - such as access, navigation, and functionality - providing clear and actionable solutions
Maintain accurate and up-to-date records of user inquiries, resolution status, and follow-up actions to uphold superior service standards
Provide insight-driven operational support to Business Development initiatives, driving cross-functional success
Attendance, time management and punctuality are essential functions of the position
Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here
Qualification
Required
Bachelor's degree preferred. Equivalent combination of significant work experience in related field, education, and skills to perform the job may be considered in lieu of a relevant degree
1–3 years of experience in clinical research operations or healthcare project support, preferably with direct CTMS experience
Strong client engagement and relationship management abilities in technical solution settings
Proficient in gathering and documenting business and functional requirement
Excellent facilitation, presentation, and training skills—able to communicate with both technical and non-technical audiences
Strong organizational, time management, and multitasking capabilities
Excellent problem solving/decision making skills
Demonstrated negotiation skills
Excellent interpersonal skills
Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously
Proficient knowledge of MS Office, specifically Word, Excel, and PowerPoint, as well as awareness of Adobe, Visio and MS Project and the ability to produce detailed reports and presentations using these tools
Preferred
Experience providing basic user support or working in a help desk environment is preferred
Working knowledge of CTMS or similar clinical research platforms preferred
Benefits
Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
Employee Assistance Programs and additional work/life resources
Referral Bonuses and Tuition Reimbursement
Paid time off including holidays, vacation, and sick time
Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
Company
WCG
WCG is a true partner to research sponsors, CROs, sites and participants in navigating the clinical research journey.
1001-5000 employees
H1B Sponsorship
WCG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (12)
2022 (4)
Funding
Current Stage
Late StageLeadership Team
Robert VanHees
Chief Financial Officer & Chief Administration Officer
Todd Joron, BSc. MBA
CoFounder, Former President & Chief Operating Officer
Recent News
2025-09-17
Company data provided by crunchbase