Storylane · 2 weeks ago
Enterprise Customer Success Manager (US Remote)
United States
Full-time
Remote
Mid Level
$80K/yr - $150K/yr
3+ years expStorylane is a rapidly growing company that has achieved significant revenue growth since its launch in 2021. They are seeking an Enterprise Customer Success Manager to onboard and expand their customer base, ensuring a smooth transition and driving measurable value for clients.
Developer ToolsMarketingSaaSSales
Responsibilities
Own enterprise onboarding post-sale and drive customers to fast, measurable time-to-value
Lead kickoffs, success plans, trainings, and tailored walkthroughs for sales and marketing use cases
Build relationships with day-to-day users and executive sponsors across Sales and Marketing
Run QBRs and exec check-ins: align on outcomes, usage, next steps, and expansion paths
Monitor account health (adoption, usage, outcomes), spot risk early, and drive action
Proactively increase adoption by sharing best practices and recommending workflows that fit each team
Partner with Sales, Support, and Product to resolve issues, prioritise feedback, and improve the rollout playbook
Own renewals and drive expansion across your book of business: identify growth signals, run upgrade conversations, and close the loop through renewal
Qualification
Required
3+ years in B2B SaaS Customer Success / Implementation / Solutions, with enterprise customers
Has partnered closely with marketing and sales teams (RevOps, Demand Gen, Sales Enablement, AEs) and can work confidently with VP/Head/Exec stakeholders in those orgs
Strong at executive communication: clear agendas, crisp recaps, and steady QBRs (Quarterly Business Reviews)
Has owned renewals and expansions (or partnered tightly with Sales on commercials) and can build account plans that turn adoption into growth
Loves going deep on product to solve problems and unblock customers
Can run multi-stakeholder onboarding: admins, champions, IT/security (when needed), and exec sponsors
Comfortable in a remote, fast-moving team; can work independently and follow through
Excellent written and verbal communication skills
Experience using Intercom (or similar), Zoom, and a CRM/support toolkit
Company
Storylane
Storylane helps sales and marketing teams to build and share interactive product demos for SaaS companies.
11-50 employees
H1B Sponsorship
Storylane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$0.93MKey Investors
Y Combinator
2022-03-03Pre Seed· $0.8M
2021-08-31Pre Seed· $0.12M
Leadership Team
Nalin Senthamil
Founder & CEO
Akash Bansal
Founder
Recent News
Company data provided by crunchbase