Walker · 5 days ago
Strategic Account Manager (Public Sector)
Indianapolis, IN
Full-time
Hybrid
Senior Level
5+ years expWalker is a full-service Experience Management firm that helps organizations thrive by turning data into direction. The Senior Consultant will lead Experience Management engagements for government clients, providing strategic guidance and managing large-scale consulting projects.
Consulting
Responsibilities
Lead and manage large-scale XM consulting engagements for government agencies, including strategy, governance, change management, and measurement
Serve as a trusted advisor to senior government stakeholders and guide them through the design, implementation, and optimization of XM programs
Develop comprehensive XM roadmaps that include program vision, stakeholder alignment, journey mapping, measurement strategies, and closed-loop feedback processes
Collaborate with clients to identify business challenges, define requirements, and translate them into actionable, scalable XM solutions
Facilitate workshops, training sessions, and change management initiatives to ensure successful adoption and sustained program impact
Monitor and report on program performance, customer insights, and business outcomes using analytics and data visualization tools
Support growth of the Public Sector portfolio by identifying new opportunities and contributing to business development activities
Partner with internal delivery teams and external technology vendors to ensure seamless integration and high-quality XM solution delivery
Prepare and present proposals, executive summaries, and strategic recommendations to various stakeholder audiences
Other duties as assigned
Qualification
Required
Bachelor's degree in Public Administration, Political Science, Business, or a related field preferred
5+ years of professional experience working within government agencies (State, Local, or Federal) or supporting public sector clients
Proven experience driving XM strategy, implementation, and organizational change in public sector environments
Familiarity with enterprise SaaS platforms such as Qualtrics (preferred) or similar XM/feedback technologies
Experience collaborating with technology or SaaS partners on joint strategy and solution alignment
Deep understanding of government operations, decision-making processes, and stakeholder engagement
Expertise in Experience Management (XM) methodologies, governance, and best practices
Working knowledge of the Qualtrics platform and its application within public sector programs
Awareness of compliance, data governance, and security standards relevant to government agencies
Strong strategic thinking, including ability to shape program direction and propose go-to-market approaches
Excellent relationship-building, consultative communication, and executive-level presentation skills
Strong analytical capability to interpret data, identify insights, and guide decisions
Highly driven, innovative, and adaptable in a fast-paced, evolving environment
Ability to travel to client sites approximately once per month
Preferred
Bachelor's degree in Public Administration, Political Science, Business, or a related field preferred
Familiarity with enterprise SaaS platforms such as Qualtrics (preferred) or similar XM/feedback technologies
Company
Walker
We combine technical and organizational know-how to help businesses thrive.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Walker
Chairman & CEO
Whitney Albrecht, MPH
Talent Acquisition Partner
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