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HomeTown Credit Union, Minnesota · 1 day ago

Branch Manager

1205 Minnesota 60, Faribault, MN, USA

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

HomeTown Credit Union is dedicated to making a difference for staff, members, and the community by promoting financial education and member advocacy. The Branch Manager will lead the branch staff, implement growth initiatives, and ensure exceptional service to members while fostering a positive work environment.

BankingFinancial ServicesNon Profit

Responsibilities

Support the development and implementation of initiatives and programs that strengthen the Credit Union's presence, designed to provide growth opportunities within the local community

Provide professional leadership to the branch staff to achieve the Credit Union's goals and initiatives

Schedule, train, coach, develop, and evaluate staff to ensure Credit Union members consistently receive the highest level of service

Provide support and motivation to the branch staff with the objective of building and strengthening member relationships

Responsible for the overall appearance and maintenance of the branch office

Provide ongoing communication to management on business development opportunities within the local community

Serve as Credit Union liaison with such groups as the Chamber of Commerce organizations in the local community

Maintain a high profile of the Credit Union through community involvement and represent the Credit Union as necessary in community functions

Act as point of contact for requests for marketing, sponsorships, and donations within the local community

Responsible for effectively communicating with Business Development/Community Education Coordinator regarding such requests

Assist with member appreciation efforts

Assist in establishing individual and branch goals and objectives for the branch staff to align with the vision, mission, and strategic plan of the Credit Union

Provide regular feedback to staff through coaching, performance plans, and appraisals that foster success to achieve goals and objectives

Champion high performance and foster a positive and professional work environment

Maintain a highly motivated, well-trained staff. Develop strategies to keep staff motivated and enthusiastic

Oversee and assist in training and education to enhance employee knowledge and skills

Drawing from the fundamentals of the Credit Union 'Service Standards', provide support to members regarding products and services in a professional, friendly, enthusiastic, and efficient manner

Provide backup support to the branch staff for all member services as necessary

Responsible for managing the daily operations including opening and closing the office during the week and on weekends

Maintain a thorough knowledge of all Credit Union products, services, and promotions

Assist in identifying products, services, and promotions to remain competitive in the local market

Monitor and approve branch staffing and scheduling to ensure efficient delivery of services

Ensure that all systems and equipment function such that branch staff and member satisfaction is maximized

Ensure staff training and procedures are in place to meet security needs of the office

Ensure office always has a professional and organized appearance

Assist with monitoring office supplies and that all marketing materials are current

Ensure the Credit Union brand is promoted in a consistent manner

Keep management informed of all pertinent issues and maintain ongoing office communications

Attend seminars, webinars, and round table meetings as a way of keeping current on changes in regulations, industry trends, marketing, and business development

Support the strategic direction of the Credit Union and the Business Plan Goals

Qualification

Financial institution experienceLeadership experienceBusiness developmentMicrosoft Office proficiencyCoaching skillsCommunity involvementStaff developmentCommunication skills