Apply on Employer Site

City of Hope · 1 day ago

Remote- Senior Manager, Financial Clearance

United States

Full-time

Remote

Senior Level

$50/hr - $84/hr

5+ years exp

City of Hope is a transformative organization focused on fighting cancer, diabetes, and other life-threatening illnesses. They are seeking a Senior Manager of Financial Clearance responsible for managing financial clearance functions and ensuring an extraordinary patient experience through effective leadership and strategic planning.

AssociationEducationHealth Care

Comp. & Benefits

Responsibilities

Collaborate with other patient access leadership to optimize front end financial clearance processes, ensuring proper and timely billing and reimbursement, optimizing cash collections and reducing front end denial errors

Independently exercises discretionary powers to make difficult decisions, solve managerial and/or operational problems

Monitors staffing productivity and quality by establishing and monitoring thresholds and benchmarks

Responsible for implementing quality control audits to monitor the quality of work and provide retraining as required to maintain performance standards

Establish and foster excellent customer service practices supporting the daily needs of patients, caregivers, providers and staff

Oversee effective customer service systems, communication and feedback

Serve as the first line of communication and follow through for patients via direct means, telephone, email, and written correspondence. Respond and solve problems, including internal and external complaints

Drive a patient-focused culture with an emphasis on accountability and customer service

Qualification

Financial clearance managementPatient registration experienceSupervisory experienceMedical terminologyAnalytical skillsManaged care knowledgeCustomer service skillsTelecommunications proficiencyInterpersonal skillsOrganizational skills

Required

Bachelor's Degree with five (5) years of service in patient registration, financial clearance, or a related field with at three (3) years in a supervisory capacity

Seven (7) years of experience in patient registration, financial clearance, or a related field with five (5) years in a supervisory capacity

Demonstrated experience to lead and direct project support across other teams

Medical terminology, payor guidelines and processes

Knowledgeable in the complexities of managed care environment, Knowledgeable of the various CMS programs, payors and requirements

Requires Strong decision-making skills, analytical skills with ability to analyze reports and interpret data and prepare information for upper administration

Ability to recognize and use medical terminology

Knowledge of Medical Insurances

Quantitative skills for statistical analysis and budget assessment

Effective use of telecommunications and electronic medical record systems

Responds positively and remains flexible to a changing work environment

Adjusts well to change in job functions, volumes and work hours

Has the ability and responsibility to handle audits and reviewing access problems, research potential solutions and suggest procedural changes to prevent the problem in the future when applicable

Takes the initiative to learn new skills

Excellent oral/written communication, interpersonal, collaborative, analytical and organizational skills

Function with minimal supervision with high level of productivity