Project Canary · 1 day ago
Customer Success Manager - Utilities
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $140K/yr
5+ years expProject Canary is a climate technology company focused on providing an enterprise data platform for energy companies to manage their emissions. The Customer Success Manager will serve as a strategic partner to utility customers, driving product adoption and ensuring customer satisfaction through proactive engagement and technical expertise.
EnergyEnvironmental EngineeringReal Time
Responsibilities
Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients
Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
Create and execute customer success plans that align with clients' environmental and operational goals
Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
Partner with Sales team on renewal and expansion opportunities within existing accounts
Consistently deliver customer feedback internally to help drive product improvements and new feature development
Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
Document all customer interactions and action items in Salesforce
Qualification
Required
5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology
Experience managing enterprise-level client relationships and complex technical implementations
Excellent implementation skills with ability to coordinate multiple stakeholders
Strong data analysis, presentation skills, and ability to learn quickly
Outstanding written and verbal communication abilities
Experience with Salesforce and customer success tools
Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)
Preferred
Experience in natural gas utilities, industrial monitoring, or environmental compliance
Knowledge of continuous and periodic emissions monitoring systems
Understanding of environmental regulations
Benefits
Hybrid work environment (at least 3 days/week in Denver office)
Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
401K with company match (no vesting period)
Opportunity for equity ownership
Student loan assistance
Generous culture around time off, including:
4 weeks of PTO per year
6 days of sick time per year
11 paid company holidays per year
Up to 12 weeks of fully paid parental leave (gender neutral) including adoptions
Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
Dog friendly office environment
Company
Project Canary
Project Canary is a B-Corp that reduces GHG emissions and impacts in the energy, waste, and agriculture sectors through sensor measurement.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$121.12MKey Investors
Insight PartnersQuantum Energy PartnersTechstars
2023-01-01Series Unknown
2022-02-24Series B· $111M
2021-04-06Series A· $10M
Leadership Team
Chris Romer
Executive Chairman
Recent News
intellinews.com
2025-05-27
Company data provided by crunchbase