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Resolve Marine · 1 day ago

Client Services Data Analyst

Fort Lauderdale, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Resolve Marine is a company focused on client success and retention through data analysis and performance monitoring. The Client Services Data Analyst will combine analytical expertise with account management to drive client success, develop dashboards, and support business development initiatives.

Real Estate

H1B Sponsor Likely

Responsibilities

Monitor, analyze, and report on CST and BMC performance metrics to identify trends, risks, and improvement opportunities

Develop and maintain dashboards, reports, and performance summaries that support leadership decision-making

Use data insights to recommend process improvements and client engagement strategies proactively

Manage, develop, and maintain lead capture tools that support compliance-driven business development and sales initiatives

Track and analyze lead sources, conversion metrics, and client engagement data to inform commercial strategy

Support CST daily operations related to client account management, including:

Client administrative requests

Client account audits and compliance reviews

Customer feedback loops, including surveys and performance evaluations

Assist with identifying recurring client issues and opportunities for service enhancement based on feedback and data trends

Perform ORCA and NetSuite data entry, validation, and quality control to ensure accurate, timely, and reliable client and compliance records

Identify data gaps or inconsistencies and work with internal teams to resolve issues

Support system improvements and adoption by documenting workflows and best practices

Partner with internal teams to ensure a consistent, high-quality client experience across compliance, commercial, and operational touchpoints

Serve as a data and reporting resource for CST leadership, sales, and compliance teams

Qualification

Data AnalysisExcelCRM SystemsData AccuracyClient Communication

Required

Bachelor's degree in Business, Data Analytics, Finance, Marketing, Information Systems, or a related field preferred

2–4 years of experience in a data-driven role supporting client services, account management, operations, or business analytics

Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations

Proficiency in Excel and data analysis tools; experience with dashboards and reporting platforms preferred

High attention to detail and commitment to data accuracy and integrity

Strong written and verbal communication skills, with the ability to support internal teams and respond to client-related requests professionally

Customer-focused mindset with an understanding of how data supports client success and retention

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Highly organized, proactive, and solution-oriented

Comfortable working cross-functionally with commercial, compliance, and operations teams

Demonstrates discretion, professionalism, and reliability when handling sensitive client and compliance information

10% of travel required

Preferred

Experience working in a regulated, compliance-driven, or service-oriented environment preferred (maritime, logistics, insurance, energy, or similar industries a plus)

Familiarity with CRM, ERP, or compliance management systems (NetSuite, ORCA, or similar systems preferred)

Company

Resolve Marine

Resolve Marine, a global leader in vessel salvage, emergency response, compliance and specialized marine services, has served and supported clients and projects for 40 years.

Founded in 1980

Fort Lauderdale, Florida, USA

51-200 employees

http://resolvemarine.com

H1B Sponsorship

Resolve Marine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (2)