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Tread · 1 day ago

Customer Success Manager

San Francisco

Full-time

Onsite

Entry, Mid Level

$75K/yr - $100K/yr

2+ years exp

Tread is launching a new growth team to build long-term, high-impact partnerships with customers. The Customer Success Manager will shape customer growth and engagement strategies while collaborating across various departments to deliver customer outcomes.

Computer Software

Responsibilities

Identify and act on growth opportunities while maintaining strong customer partnerships

Build and refine processes, tools, and strategies to manage customer relationships at scale

You’ll be the voice of the customer, feeding insights directly into our product strategy and go-to-market plans

Lead onboarding, implementation, and ongoing customer success efforts

Work seamlessly across Product, Sales, and Marketing to ensure a cohesive customer journey

Qualification

Customer relationship managementProject managementCross-functional collaborationProblem-solvingAnalytical skillsCommunication skillsAdaptabilityCreativity

Required

Excitement to work in person, in office, in San Francisco

Demonstrated ability as a doer, tinkerer, and experimenter, especially with new technologies and communication mediums

2+ years of experience thriving in high-paced, dynamic environments such as investment banking or startup experience is a plus

A desire to merge new worlds of GenAI, LLMs, and agents, with old world construction and logistics industries (no prior experience required)

A willingness to experiment with new technologies, eager to figure things out and use them to create engaging content and connect with customers in innovative ways

A knack for problem-solving and navigating ambiguity

Stellar project management skills: you can juggle customer relationships while keeping internal teams aligned

A customer-first mindset: you turn challenges into opportunities and thrive on finding solutions