Liberty Mutual Insurance · 4 days ago
Manager, Product Owner- Client & Partnership Experience
US-FL-Miami
Full-time
Hybrid
Senior Level
$143K/yr - $201K/yr
7+ years expLiberty Mutual Insurance is seeking a Manager of Product Owners within their Business Agility organization to lead the vision, strategy, and delivery of digital products in the Client & Partner Experience portfolio. This role involves managing a team of Product Owners, ensuring effective product lifecycle management, and aligning priorities to enhance customer experiences for commercial clients and partners.
FinanceFinancial ServicesInsurance
Responsibilities
Directly manage a team of Product Owners responsible for all aspects of the customer journey / product lifecycle
Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business
Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently
Act as the voice of the user
Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs
Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps
Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product
Responsible for developing objectives and key results and then tracks key performance indicators (KPIs) to determine product health and drive data-driven decision-making
Communicates and aligns key stakeholders and the teams around the vision
Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals
May also act as the Product Owner for a squad, as needed
May have 24/7 on call requirements to support business critical Tier 2 applications
Experience building self-service portals a plus
Qualification
Required
Experience building self-service portals
Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc.) and a minimum of 7 years` experience in business, engineering, technology and/or consulting
High level of proven business expertise needed to set clear priorities for product and understand business value impacts
Technical proficiency required to participate in sprint planning and have an informed, independent voice
Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business
Proven experience with Agile practices and expectations
Comfortable with making decisions with some level of uncertainty
Strong communication skills, both written and verbal
Preferred
Insurance or financial industry experience
Prior experience in technology, product management, data, risk management or claims operations
FLUID design system knowledge
Experience working directly with customers and agent/brokers
Experience working with third party administrators
Familiarity with SaaS
AWS product and services knowledge
Prior team management experience
Master`s degree
Benefits
Flexible Time Off Annual Accrual - days: 20
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (5)
2022 (8)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
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