Motorola Solutions · 7 hours ago
System Manager
Maryland, United States
Full-time
Onsite
Mid Level
$115K/yr - $120K/yr
4+ years expMotorola Solutions is a global community focused on enhancing public safety through advanced communication technologies. The System Manager will oversee day-to-day operations in line with maintenance agreements, manage relationships with local service partners and customers, and ensure customer satisfaction and system performance.
Cyber SecurityTelecommunicationsVideo
No H1B
U.S. Citizen Only
Responsibilities
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internally resources that maybe needed
Insures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Maintain accurate records and service history statistics
Review service information and quality reports generated by system service database
Monitor and report system availability metrics to the customer on a monthly basis
Communicate user issues as they occur
Coordinate on-going continuous improvement efforts for system
Coordinate efforts to develop new metrics for measurements
Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
Prepare briefings for Customers, Service Partner or Motorola Management as required
Work with Customer and Motorola Sales AE to formulate future communications requirements
Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
Work with Motorola AE to identify new sales opportunities
Strong written and oral communication skills. (Fluent in English, oral and written)
Strong soft skills, interpersonal communication, and problem-solving skills
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
Qualification
Required
Candidate Must Reside within a commutable distance of Anne Arundel County, MD and must be willing to work onsite at customer location in Anne Arundel County, MD
Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internally resources that maybe needed
Insures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Maintain accurate records and service history statistics
Review service information and quality reports generated by system service database
Monitor and report system availability metrics to the customer on a monthly basis
Communicate user issues as they occur
Coordinate on-going continuous improvement efforts for system
Coordinate efforts to develop new metrics for measurements
Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
Prepare briefings for Customers, Service Partner or Motorola Management as required
Work with Customer and Motorola Sales AE to formulate future communications requirements
Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
Work with Motorola AE to identify new sales opportunities
Strong written and oral communication skills. (Fluent in English, oral and written)
Strong soft skills, interpersonal communication, and problem-solving skills
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
Microsoft MCSE or equivalent experience
Cisco CCNA certifications or related experience
In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems
Experience with Windows Domain architecture/ integration / Active Directory
Experience in providing Linux/UNIX technical support to customers
Experience with troubleshooting various server/desktop hardware related issues
Experience with Servers (Dell and HP)
Experience troubleshooting LAN/WAN
Experience with VOIP applications
Experience troubleshooting 3rd party application integration
Candidates with VESTA experience will be given priority consideration
Associates degree in Computer Science (or related degree ) OR at least 4+ years of work experience in resolving customer technical issues
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase