Apply on Employer Site

Travis County · 1 day ago

Office Specialist Sr.

Austin, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Travis County is seeking an Office Specialist Sr. to perform advanced complex clerical and administrative work within the Medical Examiner's Department. The role involves providing customer service, coordinating data collection and analysis, and supervising clerical subordinates to ensure efficient operations.

GovernmentInfrastructurePublic Safety

Responsibilities

Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of department policies and procedures. Performs and conducts research and interpretation of data. Coordinates and completes data collection, analysis, reporting, documentation or projects and other duties to ensure accurate and timely processing or development of required operational needs. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Compiles information in a self-reporting relational database system and generates monthly workload and performance reports

Coordinates or performs all functions within a distinct, complex program area easily distinguishable from other operations or involving specialized operations that are not readily integrated into other work processes within the department. Performs highly specialized duties in furtherance of department/division mission. Supervises and trains clerical subordinates. Assists in computer training of new employees and general training of volunteers. Provides assistance to others on difficult assignments

Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Authorizes exceptions to policy within defined limits and response time subject to demand for immediate service. Reports to and advises customers, representatives of other counties, law enforcement agencies and businesses. Documents actions taken in response to all inquiries

Acts as primary customer contact for assigned function with outside organizations or other departments. Responds to technical computer system and/or administrative questions and ensures necessary follow up. Responds to requests in person, by mail, and by telephone, based upon the application of established rules and regulations. Provides technical advice and assistance regarding documents required for all types of transactions. Takes initial steps to resolve and/or resolves citizen complaints about division/department. Ensures departmental policies and procedures are followed and statutory requirements are met

Performs various tasks involving processing of forms, letters, data entry/retrieval, equipment maintenance and inventory control. Participates in complex technical administrative projects with staff as directed. Assists with specialized or difficult work activities of subordinates or other staff members. Reviews documents presented for transactions. Prepares forms and determines amount of fee by applying established rules and regulations. Collects fees and provides receipts. May perform duties of Office Specialist. May serve as timekeeper. May perform transcription duties, as required for the generation of autopsy reports and other documents

Performs other job-related duties as assigned

Qualification

Data analysisCustomer serviceOffice managementWord processingSpreadsheet proficiencyDatabase managementSupervisionVerbal communicationWritten communicationProblem solving

Required

High School diploma or G.E.D

Four (4) years of increasingly responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages

A minimum of one (1) year experience in a directly related function

Knowledge of modern office/clerical practices and procedures, and methods

Knowledge of policies, practices, procedures and terminology of assigned function

Knowledge of file management and techniques

Knowledge of principle and procedures of record keeping

Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages

Knowledge of business letter writing, grammar and punctuation, and report preparation

Skill in resolving complex problems

Skill in conducting research and presenting information

Skill in processing financial reports, including receipts, claims, and disbursements

Skill in performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges

Skill in recording and compiling material for reports

Skill in operating a variety of modern office equipment, including a computer

Skill in both verbal and written communication

Ability to compile data and to write clear and comprehensive reports

Ability to create effective filing systems, and retrieve and disseminate information

Ability to train and supervise office personnel

Ability to work independently and accomplish department/division objectives

Ability to perform multitasking

Ability to maintain confidential data and information for executive staff

Ability to understand and carry out verbal and written directions

Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public