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DealerOn · 1 day ago

Salesforce Administrator

United States

Full-time

Remote

Mid Level

$63K/yr - $92K/yr

3+ years exp

DealerOn is an online marketing company providing website and agency services to automotive dealerships. The Salesforce Administrator is responsible for architecting and automating complex business processes, ensuring the Salesforce ecosystem is optimized for efficiency and scalability, while collaborating with stakeholders to enhance organizational effectiveness.

Marketing

No H1B

Responsibilities

Guide Salesforce-related initiatives, facilitating communication between cross-functional teams to ensure alignment with business goals aimed to further develop internal efficiencies

Lead comprehensive assessments of organizational capabilities to identify areas for improvement, providing actionable insights and recommendations to enhance efficiency and effectiveness

Customize Salesforce applications, including advanced object modeling, field configurations, record types, and page layouts, to meet dynamic business requirements

Develop and maintain complex Flows, data integration tools, and APIs to ensure a seamless integration between Salesforce and other enterprise applications

Collaborate with stakeholders to gather detailed requirements for new processes and initiatives, translating business needs into technical specifications and actionable plans

Oversee support intake channels, ensuring timely resolution of issues and continuous improvement of user experience

Liaise with stakeholders and leadership to communicate project progress, challenges, and opportunities, fostering a culture of transparency and collaboration

Qualification

Salesforce Administrator certificationSalesforce backend experienceAdvanced Salesforce featuresService Cloud expertiseSales Cloud expertiseCustomer service mindsetTime management

Required

Salesforce Administrator certification

3+ years of hands on, backend Salesforce Admin experience

Expertise in utilizing advanced Salesforce features, including Flows, integration tools, APIs

Experience in evaluating, implementing, and managing third-party applications from the AppExchange

Firm grasp of Service Cloud, Sales Cloud, CPQ, Einstein Analytics, Data Cloud, Visualforce and Lightning components, dynamic forms and actions

Experience with installed packages

Customer service mindset

Ability to prioritize business needs based on importance, urgency, or impact

Excellent time management skills

Preferred

Bachelor's Degree in related field or equivalent experience

Knowledge of Revenue Cloud Advance

Senior Salesforce Admin certification

Experience using and configuring integrations between Salesforce and various applications (Ex: NetSuite, HRIS systems, CMS systems)

Knowledge of business processes and IT project delivery methodologies, such as SDLC, agile methodology, the development of continuous integration, and the ability to effectively develop Salesforce app solutions