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MANN+HUMMEL · 1 week ago

Regional Customer Quality Engineer

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

MANN+HUMMEL is seeking a Regional Customer Quality Engineer to represent the customer voice and ensure adherence to customer-specific requirements within their distribution center. The role involves managing customer quality relationships, overseeing audits, and driving continuous improvement in quality-related processes.

Clean EnergyEnvironmental ConsultingWaste ManagementWater Purification

No H1B

Responsibilities

Responsible for leading the customer quality relationship

Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification

Proactively visits the customer’s site(s) as needed or requested

Advise and be the expert on the use of customer specific requirements

Reviews and submits customer requested documentation such as requalification, data, etc

Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission

Manages the deviation process with the customer

Manages Escalation between multiple sites

Supports the problem-solving process with the relevant team. In cases of a complaint escalation, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation

Drives Lessons learned and read-across process

Tracks the weekly & monthly performance of the distribution center

Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise

Trains the relevant functions in the sites/distribution centers of the region

Evaluates Customers Scorecards and escalates if needed

Qualification

Quality Management SystemsFMEAPPAPStatisticsLean Six Sigma certificationERP system (SAP)Microsoft Office ToolsProblem-SolvingEnglish communicationInterpersonal skillsTeam leadership