BY YOUR SIDE Autism Therapy Services · 3 days ago
Director-Center Operations
Evergreen Park, IL
Full-time
Hybrid
Lead/Staff, Director/Executive
$85K/yr - $90K/yr
5+ years expBY YOUR SIDE Autism Therapy Services is dedicated to providing excellent parent experiences for families. The Director – Center Operations is responsible for overseeing the business operations and growth of the center, ensuring clinical integrity and optimal financial outcomes while engaging with staff, families, and the community.
FamilyHealth CareTherapeutics
Responsibilities
Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and values; manage day to day Center staff to include recruiting, staff onboarding, performance management, employee relations, policies and procedures, compliance, culture stewardship, training and development; liaison with support departments to find resolution to employee issues
Assist the scheduling team with staffing schedule within the scheduling system; assign caseloads and room assignments among the team to achieve target impact hours for the Center; ensure hours are converted timely and manage attendance expectations
Lead intake process and onboard new clients and families; ensure insurance approvals are completed and authorizations are updated; manage client and family satisfaction and accountability
Establish new and maintain existing relationships with referral partners (i.e. Clinical/child psychologist, LCSW, PCP, neurologists, etc.); partner with Client Relations and Marketing Teams to develop referral pipeline and goals aligned to target growth projections
Accountable for financial and operational performance of the Center; manage annual Center budget and additional forecast needs; identify barriers to meeting budget goals and create action plans to overcome; ensure client invoices are processed; make effective business decisions based on data analysis, organizational observations, and cost controls
Ensure appropriate coverage for opening/closing of Center; upkeep and cleanliness/maintenance of Center; management of vendor contracts (cleaning, HVAC, Culligan/water, pest control); ensure all equipment is safe and in proper working condition for clients
Manage regular purchasing needs for center
Uphold and maintain BYS core principles, policies, and procedures
Liaison of communication for parents needs and clinical requirements
The first line of contact for any parent concerns or needs brought forward
Uphold policies regarding attendance, therapy holds, and changes in availability
Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents’ tours and consultations as scheduled
Communicate with VP - Clinical Operations on intake and enrollment needs and trends
Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team
Review all new parent paperwork with parents to ensure policies are understood
Consistently present on the floor, especially during busier transitions
Assist/Provide breaks for staff in therapy
Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
Improving and standardizing cleaning
Purchase and restock items as needed
Directly oversee and lead the therapy and administrative teams
Discipline employees as needed due to professionalism and attendance
Lead all employees within the office to provide a professional and efficient clinic
Assist VP-Clinical Operations with reporting
Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance
Meet monthly budgeted scheduled hours
Manage/minimize workers comp claims and client injuries
Manage/minimize turnover rate
Ensure BTs finish the RBT certification process timely
Ensure client starts to therapy are within the appropriate window timeframe (21 days)
Qualification
Required
Bachelor's degree in Business, Operations Management, or related field
5+ years of management, operations, and leadership
Healthcare environment experience required, behavioral health preferred
Strong business acumen; understanding of general finance and budgeting
Must be able to communicate effectively and problem-solving skills
Ability to work effectively and efficiently with changing priorities and deadlines
Proficiency in Microsoft Office Products, Word, Excel and Outlook
Uphold and maintain BY YOUR SIDE core principles, policies, and procedures
Provide exceptional customer service by building strong relationships with all new and current
Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high quality deliverables with attention to details
Manage regular purchasing needs for center
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed above are representative of the knowledge, skill, and/or ability required
Benefits
Full benefits package + Pet Insurance
5+ Weeks off per calendar year including PTO, Holidays & Wellness time
401K with Company Match
Career Progression program, WE will invest in YOU!
Monthly Morale Events
Company
BY YOUR SIDE Autism Therapy Services
By Your Side Autism Therapy Services is Dedicated to meeting the needs of individuals on the autism spectrum.
501-1000 employees
H1B Sponsorship
BY YOUR SIDE Autism Therapy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
B
Brad Balduf
Chief Executive Officer
L
Lesley A. Hieras
Chief Operating Officer
Company data provided by crunchbase