Gubbels Heating and Air Conditioning · 4 months ago
Lead Customer Service Representative
Waterloo, IA
Full-time
Onsite
Mid Level
$20/hr - $20/hrGubbels Heating and Air Conditioning is a values-based company focused on growth and excellence. They are seeking a Lead Customer Service Representative to manage customer interactions, meet call quotas, and support team goals.
Consumer Services
Responsibilities
Responsible for meeting the quota of calls on the daily schedule
Greets all visitors to our building in a way that reflects our companies values
Takes incoming customer phone calls and books appointments into the system with accuracy
Makes outbound calls to fill schedule as needed
Helps other team members to achieve common goals
Manages our Club Membership program
Qualification
Required
Microsoft Office experience
Customer service/phone skills
Solid organizational skills with a demonstrated ability to multitask
History of producing quality/accurate results
Care and concern for other team members as well as external customers
Benefits
Medical & dental insurance
Paid Time Off + Major holidays paid
Frequent celebrations, meals, events & recognitions
Company-wide, daily leadership training
Company
Gubbels Heating and Air Conditioning
Gubbels Heating and Air Conditioning has served the Cedar Valley for over 55 years specializing in Residential HVAC Services.
Founded in 1966
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase