AEG · 2 weeks ago
Velodrome- Guest Service Representative
Carson, CA
Full-time
Onsite
New Grad, Entry Level
$20.48/hr - $20.48/hr
0+ years expAEG is a leading company in sports and live entertainment, hosting millions of guests and events annually. The Velodrome Sports Center Guest Service Representative is responsible for ensuring an excellent guest experience, managing inquiries, and assisting with programming and facility information.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, events, and policies
Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary
Assists supervisors in registering customers for programs, events, booking court and/or track rentals, and upselling VELO Sports Center merchandise when possible
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisors
Maintain VELO lobby and surrounding work areas clean and clutter free
Ability to help setup or breakdown volleyball, basketball and pickleball equipment as necessary
Routinely work with National federations, club organizations to assists with their needs (i.e. US National Cycling Team and US Para Cycling)
Qualification
Required
A minimum education level of: High School Diploma or its equivalency
A minimum of 0-2 years of related work experience preferably in the sports/entertainment venue environment
Must be able to work evenings and are required to be available to work all weekends and holiday
Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain
Excellent customer service skills
Ability to lift, push, pull up to 50lbs
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems
Benefits
This position may be eligible for benefits (ACA qualification).
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
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