Pace® Labs · 1 day ago
Collections Associate
United States
Full-time
Remote
Entry Level
$25/hr - $26/hr
2+ years expPace® Labs is dedicated to advancing science for the health and safety of communities. The Collections Associate will provide administrative support for the collection of delinquent accounts receivables, ensuring effective communication with clients and maintaining accurate records.
Executive Office
Responsibilities
Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system
Work with Project Managers and Account Executives with disputed invoices and when responses are not received
Send client copies of invoices, as requested; upload invoices into system for Wide Area Workflow and IPP
Support AR in reconciling assigned account payments; enter detailed notes in AR system and on weekly worksheet regarding emails to customers, payment status, invoices sent to customers, disputed items, short & over payment status
Process credit card/ACH payments
Cover CorpCC email to process credit card payments for all labs
Process credit card/ACH payments
Process and resolve Unapplieds/Short Balances/refunds - research and inform UA where payments need to be applied on accounts
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment
Qualification
Required
High School Diploma/GED; AND two (2) years of collections/financial administrative support experience; OR an equivalent combination of education, training and experience
Principles and practices of collections
Principles, practices of financial, and claims auditing
Administrative practices and procedures, such as business letter writing and the operation of common office equipment
Correct English usage, including spelling, grammar, punctuation, and vocabulary
Standard business arithmetic, including percentages and decimals
Computer applications and systems related to the work
Principles and practices to serving as an effective project team member
Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations
Correct business English, including spelling, grammar and punctuation
Compiling and reviewing financial figures for completeness, accuracy and compliance with policies and procedures
Interpreting, applying and explaining corporate policies and procedures
Using tact, discretion, and initiative within established guidelines
Researching, compiling, and summarizing a variety of informational materials
Composing correspondence and other written independently or from brief instructions
Establishing and maintaining effective working relationships with those contacted in the course of the work
Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
Maintaining databases, forms, documents and related information
Benefits
Medical
Dental vision
401K retirement savings plan (100% vested immediately in the employer match)
Life
Disability and voluntary benefits
Paid time off for holiday, sick and vacation days
HSA
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance program
Parental leave
Optional legal coverage
ID theft
Company
Pace® Labs
Pace® works with organizations of all types, providing the science to ensure our air, water, therapies, and more are safe for use.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase