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Missouri Southern State University · 2 days ago

Financial Aid Systems and Data Manger

Joplin, MO

Full-time

Onsite

Mid, Senior Level

3+ years exp

Missouri Southern State University is seeking a Financial Aid Systems and Data Manager to oversee the Banner Financial Aid Module and related systems. This role involves analyzing system requirements and improving operational efficiency while serving as a liaison with Information Technology and ensuring compliance with financial aid regulations.

Higher Education

Responsibilities

Serve as the primary functional administrator for the Banner Financial Aid Module

Maintain advanced knowledge of Banner Financial Aid functionality and office business processes

Configure, test, implement, and maintain Banner rules, parameters, processes, and jobs for annual setup and daily operations

Analyze system issues and user requirements to improve accuracy and efficiency

Coordinate Banner upgrades, patches, and testing with Information Technology

Manage Department of Education systems and interfaces, including EDConnect, EDExpress, COD, and NSLDS Transfer Monitoring

Coordinate electronic processing of FAFSA data, COD origination and disbursement records, promissory notes, and entrance and exit counseling data

Monitor system interfaces, review error and exception reports, and resolve data issues to ensure accuracy, timeliness, and data integrity across systems

Collaborate with Financial Aid, Information Technology, Admissions and Bursar’s Office staff to resolve system-related discrepancies affecting aid processing and reconciliation

Serve as functional data steward for Financial Aid systems, ensuring consistent definitions, appropriate use, and accuracy of financial aid data

Develop, generate, and maintain operational, analytical, and regulatory reports using Banner, population selection, job submission, and approved reporting tools

Collaborate with Information Technology to design, test, validate, and document standard and ad hoc reports supporting compliance, audits, and operational decision-making

Prepare and support required institutional, state, and federal reports, including FISAP, IPEDS, Common Data Set, Net Price Calculator, and audit-related reporting

Maintain system documentation, data extracts, and audit trails supporting internal controls and external compliance requirements

Coordinate annual processing cycles, regulatory updates, and system changes, including testing, validation, documentation, and communication to stakeholders

Provide technical support and Banner system expertise during audits, program reviews, and compliance inquiries

Support system configuration and processing for federal, state, and institutional financial aid programs, including Pell, SEOG, Direct Loans, PLUS Loans, TEACH Grant, Perkins Loans, and applicable state aid programs

Support disbursement processing and reconciliation activities by reviewing Banner data, COD responses, and reconciliation reports

Identify, research, and resolve system-driven discrepancies between Banner, COD, and institutional accounting systems in coordination with Financial Aid and Bursar’s Office staff

Support year-end processing and closeout activities to ensure accurate and timely reporting to the Department of Education

Evaluate office procedures and recommend system-based improvements that enhance efficiency, compliance, internal controls, and audit readiness

Develop and maintain documentation for system configurations, processes, and reporting workflows

Assist with staff training related to Banner Financial Aid functionality, reporting tools, and system-driven processes

Serve as the primary liaison between the Financial Aid Office and Information Technology

Lead system-related projects, enhancements, and implementations, coordinating timelines, testing, and stakeholder communication

Participate in campus technical or systems-related committees as needed

Cross-train with Financial Aid Compliance Counselors to ensure continuity of system-driven operations during peak periods or staff absences

Provide functional guidance and oversight to assigned staff in support of Banner Financial Aid operations, reporting, and system-driven processes

Perform other related duties as assigned

Provide day-to-day supervision and functional oversight of one Financial Aid staff member, including work prioritization, training, and performance feedback

Ensure assigned work aligns with established financial aid processes, system requirements, and compliance standards

Support cross-training and professional development to maintain continuity of system-driven operations

Qualification

Banner Financial AidSQL/PLSQLReporting toolsPower BIData managementAnalytical skillsOrganizational skillsProblem-solving skillsCommunication skills

Required

Bachelor's degree from an accredited four-year institution required

Three to five years of experience in financial aid systems, higher education administration, or a related technical role, or an equivalent combination of education and experience

Advanced functional knowledge of Banner Financial Aid

Ability to create and manage Banner reports, population selections, job submissions, and Crystal Reports

Proficiency with SQL/PLSQL, Microsoft Office applications, Power BI, and web-based systems

Strong analytical, organizational, and problem-solving skills

Effective verbal and written communication skills

Ability to manage multiple priorities in a deadline-driven environment

Ability to plan for and support implementation of new or enhanced technology systems

Ability to maintain the highest level of confidentiality in accordance with FERPA and institutional policies