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SAIC · 5 days ago

Tier II Desktop Support

Washington, DC

Full-time

Onsite

Entry, Mid Level

$40K/yr - $80K/yr

2+ years exp

SAIC is seeking a motivated Tier II Technician to support their Information Technology services. The role involves installing, configuring, and maintaining operating systems and servers, providing technical support, and ensuring system performance and data integrity.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

May be involved in customer installation and training

Provides support to customer/users where the product is highly technical or sophisticated in nature

Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background

Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources