University of Iowa · 2 weeks ago
Clinic Services Specialist - Reception Scheduler
Iowa City, IA
Full-time
Onsite
New Grad, Entry Level
0+ years expThe University of Iowa Health Care is seeking a Clinical Services Specialist to support patient access services in the Department of Radiology. The role involves providing reception coverage, coordinating patient appointment scheduling, and ensuring excellent customer service in line with the department's standards.
EducationHigher EducationUniversities
Responsibilities
Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability, always assuring compliance with established guidelines
Prepare external Radiology referrals for scheduling
Schedule and coordinate patient appointments within multiple areas of Radiology
Coordinate appointments with clinics and specific providers
Identify trends by communicating to the manager to facilitate opportunities for process improvement and modifications to the EPIC Radiant scheduling workflows
Work with Radiology staff, clinics and referring physicians concerning policies and regulations as related to Radiology pre-authorizations
Explain the scheduling policies as needed through written and oral communications
Assist in documenting scheduling guidelines in OneNote
Handle orders from providers for external Radiology exams to be stored and interpreted
Provide reception coverage
Collaborate with peers and co-workers to enhance the delivery of care in Radiology
Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately. Work with numerous distractions and interruptions
Assists with resolving immediate scheduling issues by working directly with modality supervisor
Notifies supervisor of unresolved scheduling issues
Receive inquiries from within and outside the university and resolve within scope of responsibility, referring as appropriate and advising staff on policies and procedures
Make recommendations for improvements to processes and quality of provided services to achieve patient/customer satisfaction
May perform other duties as assigned
Qualification
Required
A Bachelor's degree or an equivalent combination of education and experience
Minimum six months of administrative work in a health care setting
Knowledge of clinical scheduling and coordination of patient activities
Excellent written, verbal, and interpersonal communication skills
Ability to maintain professionalism while handling difficult situations with callers and customers
Experience working in customer service
Demonstrated ability to handle complex situations with minimal supervision
Proficiency in computer software applications, including Microsoft Office Suite
Preferred
Demonstrated attention to detail
Excellent organizational skills
Experience working with EPIC
Knowledge of medical terminology
Experience working with data
Experience working in an outpatient healthcare setting
Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges
Knowledge of University of Iowa policies, procedures, and regulations
Benefits
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
Company
University of Iowa
On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.
10001+ employees
H1B Sponsorship
University of Iowa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (353)
2024 (300)
2023 (244)
2022 (217)
2021 (201)
2020 (193)
Funding
Current Stage
Late StageTotal Funding
$2.5MKey Investors
Windgate Foundation
2022-08-17Grant· $2.5M
Leadership Team
Kurt H.
Assoc. Professor, E-MBA Business, UI College of Business; Advised 300 companies globally, CEO
Vince Nelson
President & CEO
Recent News
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2025-02-20
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