Desktop Support Specialist jobs in United States
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Stefanini North America and APAC · 8 hours ago

Desktop Support Specialist

positionNew York, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Stefanini Group is a global provider of outsourcing and IT consulting services. They are seeking a Desktop Support Specialist responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.

Information TechnologyOutsourcing
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H1B Sponsor Likelynote

Responsibilities

Perform laptop builds, imaging, and configuration for Windows and Mac devices
Execute Windows OS migrations, including troubleshooting during and post-migration
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes
Assist with cloud-based application deployments and ensure compatibility during migrations
Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures)
Manage inventory and coordinate with mailroom for device logistics
Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio
Leveraging Management Studio (migration tool), to provide transparency on migration progress
Collaborate with planners and report progress or blockers during daily stand-ups
Perform other tasks as required

Qualification

Windows OS migrationsVDI/DaaS platformsCloud technologiesServiceNowHardware buildsCustomer service skillsTechToolBarCitrix DirectorVMware vSphereMS TeamsWindows 10/11 upgradeWorkflow visualization toolsCommunication

Required

Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies
Familiarity with VDI/DaaS platforms and migration best practices
Ability to work independently and adapt in a fast-paced environment
Excellent communication and customer service skills
Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams
Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks
Proficiency in ServiceNow and workflow visualization tools

Company

Stefanini North America and APAC

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Glassdoor3.8
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Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
dateFounded in 1987
location
Kölln-reisiek, Schleswig-Holstein, DEU
people-size10001+ employees
web-link
http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (13)
2022 (18)
2021 (14)
2020 (12)

Funding

Current Stage
Late Stage

Leadership Team

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Spencer Gracias
CEO, North America/APAC
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David Gawenda
Chief Operating Officer NA/APAC Region
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Recent News

DBusiness Magazine
Stefanini in Southfield Launches AI-powered Cybersecurity Solution
2025-12-30
Business News Americas
After restructuring, Brazilian IT multinational Stefanini targets accelerated expansion in 2026
2025-12-13
Business Wire
Brazilian Enterprises Modernize Supply Chains with AI
2025-11-04
Company data provided by crunchbase