Cloudflare · 22 hours ago
Customer Solutions Engineer, Bilingual in Spanish and Portuguese
Austin, TX
Full-time
Onsite
Mid Level
3+ years expCloudflare is on a mission to help build a better Internet and is seeking a Customer Solutions Engineer who is bilingual in Spanish and Portuguese. In this role, you will act as a trusted technical advisor for Enterprise Latin American customers, ensuring they maximize the value of their Cloudflare investment while collaborating with various teams to address customer needs.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
As a critical member of the team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via 1:1 engagements, and 1:many success events
From a technical perspective, your primary responsibilities will be to partner with customers to understand their unique perspectives, using empathy to persuade them toward best-practice courses of action and translating complex technical details into clear, business-focused language
You will take part in content creation and delivery for technical customer workshops, either virtually or in-person
Provide customers with clear proactive technical guidance and expertise
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Proactively identify opportunities for expansion for existing customers
Promote retention and adoption by capturing and communicating gaps in product or features
Take the lead in presenting solutions, both independently and in collaboration with our sales teams, by identifying and overcoming the specific challenges that stand in the way of a customer's goals
Qualification
Required
Fluency in English and Spanish are required
3+ years of prior post-sales customer relationship management
Deep understanding of how the internet works and the desire to expand that knowledge
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Preferred
Portuguese fluency is a plus
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Reverse and forward proxies and the applications of both
Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
Enjoying the adventure of troubleshooting and solving technical problems
Understanding why Cloudflare plays an increasingly important role on today's internet
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-24
2026-01-23
2026-01-20
Company data provided by crunchbase