This job has closed.

Vanguard · 1 day ago

UX Content Strategist

Charlotte, NC

Full-time

Hybrid

Senior Level

5+ years exp

Vanguard is a company focused on the long-term financial wellbeing of its clients. They are seeking a UX Content Strategist who will shape engaging experiences and collaborate with various teams to craft strategies that enhance user experience and solve business challenges.

FinanceFinancial Services

No H1B

Responsibilities

Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics. Exercises decision making authority and interacts with user experience test subjects

Displays versatility and builds understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels. Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals

Presents and 'sells' content and design solutions to senior management, project teams, partners, and stakeholders. Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand

Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies

Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders. Informs department's processes by identifying recurring issues for future improvements

Serves as a mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills

Participates in special projects and performs other duties as assigned