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Bally’s Corporation · 1 day ago

Host - Casino

Marquette, IA

Full-time

Onsite

Entry Level

2+ years exp

Bally’s Corporation is dedicated to providing extraordinary service to guests and colleagues, focusing on the growth and development of their team members. The Casino Host is responsible for identifying, developing, and maintaining VIP guests while ensuring a favorable gaming experience through high-quality service and effective communication.

CasinoGamblingHospitalityOnline GamesResorts

Responsibilities

Ensure consistent high-quality service to all our team members and guests

Maintain guest service standards and ensure team members perform those standards

Evaluate and rate guests’ play to issue comps

Maintain and manage a designated block of guests and meet established goals

Implement programs to increase rated play in table games and slots. Communicate verbally and in writing with guests regarding available services, promotions, and special events

Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and guest information

Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week or predetermined targeted goal

Qualification

Guest service skillsGaming industry experienceSalesMarketing experienceCommunication skillsProfessional demeanorCold callingTeamworkInterpersonal skillsTime management

Required

A high school diploma or GED equivalent is required

Must possess excellent guest service skills to effectively deal with guests

Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills

Requires the ability to manage multiple priorities in a fast-paced environment

Must be able to maintain a flexible work schedule that includes nights, weekends and holidays

Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license

Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company

Preferred

Bachelor's degree in a business-related field, at least two years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred

Gaming industry experience is strongly preferred