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Benson Integrated Marketing Solutions · 1 week ago

Customer Service Coordinator II (Hybrid)

Alpharetta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Benson Integrated Marketing Solutions, Inc is a leading Centralized Marketing Platform in the multi-family industry, and they are seeking a Customer Service Coordinator II. The role involves managing client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards to enhance client satisfaction and retention.

AdvertisingMarketing

Responsibilities

Accurately process and track client orders, ensuring specifications are met

Review and approve art proofs for branding compliance and accuracy

Prepare detailed price estimates and manage promotional product orders

Coordinate complex projects such as bulk orders and client conferences

Maintain client storefronts and upload custom collateral

Collaborate with internal teams to ensure smooth execution of deliverables

Qualification

Customer service experienceProject coordinationMicrosoft Office proficiencyAttention to detailOrganizational skillsVerbal communicationWritten communicationManage prioritiesPACEAdobe AcrobatFile-sharing platformsProblem-solving capabilitiesCollaborative mindset

Required

Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience)

Minimum 2+ years of experience in customer service, client support, or project coordination

Strong attention to detail and organizational skills

Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint)

Excellent verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

Collaborative mindset with problem-solving capabilities

Preferred

Experience in the multifamily industry

Familiarity with PACE, Adobe Acrobat, and file-sharing platforms

Benefits

Career Growth : Opportunities for advancement and professional development.

Competitive Compensation : Attractive salary with bonus structure.

Generous Time Off : PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.

Wellness : On-site fitness facility and Employee Assistance Program (EAP).

Flexibility : Hybrid work opportunities.

Parental Leave : Paid time off for new parents.

Paid Company Events : Benson Olympics, Team Member Awards, Benson Picnic, and more.

Future Planning : 401(k) with company match.

Community Engagement : Volunteer program with up to 16 hours of additional PTO.

Comprehensive Benefits : Health, Dental, and Vision (free employee-only health care option), Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.