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Amcor · 4 days ago

Customer Graphics Coordinator

New London, WI

Full-time

Onsite

New Grad, Entry Level

Amcor is a leading packaging company transforming the packaging industry and improving lives globally. The Customer Graphics Coordinator will serve as the primary graphics contact for assigned accounts, coordinating job orders and ensuring customer satisfaction through effective communication and project management.

ChemicalInformation TechnologyManufacturingMedicalPackaging ServicesSupply Chain ManagementSustainability

Responsibilities

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization

Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices

Basic understanding regarding Amcor customers and products, external contracting business, and order management

Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities

Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve

Participate in Problem Solving sessions to identify root cause and corrective actions

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system

Assists with data governance opportunities

Assist projects to support continued accuracy, integrity, and completeness

Participate in escalation process for managing customer requirements

Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing

Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence

Act as the back-up for designated team members

Maintain the same level of service excellence as provided to your core customers

Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups

Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours

Completes a quality review on products prior to their shipment to customers to verify customer expectations

Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers

Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base

Qualification

Graphic communicationPrint manufacturingAdobe PhotoshopAdobe IllustratorMS-ExcelMS-WordMS-OutlookProject managementCommunication skillsProblem solvingCritical thinking

Required

Bachelor's Degree, emphasis on graphic communication or equivalent work experience

Basic understanding regarding Amcor customers and products, external contracting business, and order management

Good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base

Ability to follow Amcor standard processes and comply with service level agreements

Basic technical knowledge, communication skills, problem solving, decision-making and project management skills

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system

Ability to build customer loyalty through positive customer engagement and service excellence

Ability to facilitate all Pre & Post Production meetings for assigned accounts

Ability to complete a quality review on products prior to their shipment to customers

Ability to coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers