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MidPen Housing Corporation · 1 day ago

Senior Case Manager (Jessie Street Terrace)

Santa Cruz, California

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

MidPen is a non-profit organization committed to providing safe, affordable housing and fostering diverse communities. The Senior Case Manager is responsible for delivering programmatic guidance and support for high-acuity residents, ensuring effective crisis resolution and training local staff in health and supportive needs.

Building MaterialCommunitiesLifestyleNon ProfitReal Estate

Responsibilities

Provides timely and high-quality coaching to regional staff and manages crisis situations with residents that have supportive needs

Provides direct case management services across multiple sites for identified residents who exhibit signs of functional impairment, including support to develop independent living skills

Implements programs across multiple properties

Supports day-to-day operations across multiple properties; coaches/mentors case managers in same region

Coordinates and supports crisis intervention and follows up with multiple properties

Provides relevant subject matter expertise and capacity-building, portfolio-wide, on mental health and supportive populations

Ensures compliance with mandated reporting policies and procedures

Engages with partners across multiple sites; identifies efficiencies and improvements in these partnerships

Ensures visibility for MidPen Resident Services across multiple properties

Monitors provision of services provided by partners at multiple properties

Continually assesses and responds to the needs of the community

Mentors/coaches Service Coordinators on customer service and feedback collection

Manages customer feedback channels and administers/ promotes customer responsiveness surveys to facilitate customer feedback

Maintains accurate multi-property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)

Ensures timely multi-property-level reporting, consistent with Services’ policies, procedures and trainings

Analyzes single-source data across multiple properties to inform decision-making• Communicates findings from multiple properties with supervisor and supervisee

Provides leadership and team support for assigned region

Supports onboarding of service coordinators in assigned region

Models a “OneMidPen” culture, working with Property Management, across assigned properties

Serves and contributes to special project initiatives, and provides input from Services Coordinator cohort

Performs other duties as required

Qualification

M.S.W.M.A. degreeHigh needs populationsTrauma-informed practicesAssessment toolsExperience collaborating with service providersCommunication skillsWillingness to learnTechnology proficiencyProblem-solving skillsRelationship-building skillsAttention to detailOrganizational skillsNegotiation skillsConflict-resolution skills

Required

M.S.W. or M.A. degree in psychology, counseling, or related field and 3 years' experience serving high needs populations (mental illness, substance use, co occurring disorders) or B.A. or B.S. degree in the same fields with 5+ years' experience serving these populations

Experience working with and serving people who have experienced homelessness

Experience working with high needs or high acuity populations that have experienced trauma

Experience using and administering multiple assessment tools and interpreting information/data derived from assessments

Experience supporting program and service implementation and coordination

Experience collaborating with local service providers

Excellent reading, writing and verbal communications skills

Demonstrate solid judgment, discretion, and problem-solving skills when working with residents

Excellent relationship-building, active listening, negotiation, and conflict-resolution skills with a demonstrated ability to maintain balanced professional boundaries

Excellent attention to detail and organizational skills and demonstrated ability to work independently and consultatively as part of a team

Familiarity with common mental health diagnoses and disorders and interventions including harm reduction, motivational coaching, and trauma informed practices

Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations

Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to coach / mentor / support peers at single properties

Satisfactorily pass required background and fingerprint checks

Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation