Concord Technologies · 1 month ago
Director of Professional Services
United States
Full-time
Remote
Director/Executive
$185K/yr - $200K/yr
7+ years expConcord Technologies is one of the largest healthcare information and data transmission hubs, and they are seeking a Director of Professional Services to redefine their implementation processes and lead the Professional Services organization. The role involves strategic leadership, driving client project execution, and ensuring maximum value for customers in the healthcare sector.
Cloud ComputingDocument ManagementEnterprise SoftwareInformation TechnologyInternetSoftwareTechnical Support
Responsibilities
Build a highly functioning and profitable Professional Services Organization
Design a new, optimized organizational structure and internal processes for Professional Services at Concord -- owning the process from contract signing through post-implementation optimization. Create a well-defined and seamless hand-off to Customer Support
Oversee and guide the creation of Statements of Work (SOW) and quote processes for integration and implementation projects, ensuring accuracy and alignment with client requirements. Manage both fixed-fee and hourly engagements
Develop and maintain project charters and pricing methodologies for professional services engagements
Step in as a subject matter expert to teach and coach direct reports—including Integration Consultants—on best practices for configuring healthcare interfaces and integrations (HL7, FHIR, APIs, Cloud Fax, Secure Document Exchange, etc.)
Ensure all integration activities comply with regulatory and security standards (HIPAA, HITRUST) and internal policies
Mentor and develop the entire professional services team, fostering technical excellence, continuous learning, and innovation
Set and monitor performance metrics for integration projects, including client satisfaction (NPS), project delivery timelines, and compliance
Drive process optimization and continuous improvement initiatives within the integration team while influencing product and process improvements with the product management, development and support teams
Act as the escalation point for complex integration challenges, supporting consultants in troubleshooting and resolving critical issues
Collaborate closely with Sales, Product, Engineering, and Executive teams to ensure seamless delivery of integration solutions and alignment with client needs
Ensure all projects are completed on time, on budget and appropriately scoped for transition to support
Qualification
Required
Bachelor's degree in Business, Computer Science, Engineering, Health Informatics, or a related field required
PMP (Project Management Professional) certification is required
Experience managing and growing a profitable professional services organization
Prior experience working for or with healthcare integration companies, demonstrating a deep understanding of industry best practices and interoperability standards
Minimum 7 years of progressive experience in Professional Services, Client Implementation, or related functions within the SaaS, healthcare technology, or enterprise software industry
At least 7 years in a senior leadership role, collaborating with cross-functional teams, including direct management of senior professionals
Significant experience working in large-scale EHR deployment projects and healthcare IT integrations for hospitals, health systems, or large provider/payor organizations
Demonstrated expertise with healthcare interoperability standards (e.g., HL7, FHIR, Direct, X12) and regulatory requirements (e.g., HIPAA)
Proven track record of building and scaling high-performing teams in a fast-paced, growth-oriented environment
Preferred
Master's degree (MBA, MHA, or related) is a plus
Benefits
401K plan w/ 6% company match (vests immediately)
Flex-Time off + sick time
10 company holidays
Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
Voluntary insurance options:
Pet insurance
Employee Life and AD&D
Spousal Life and AD&D
Child Life and AD&D
Paid Parental Leave program
Free unlimited ORCA card (Seattle area residents)
Employee Rewards and Recognition through NectarHR
Unlimited access to Udemy for Business
Company
Concord Technologies
Concord Technologies is a communications software development firm, featuring secure fax solutions.
51-200 employees
H1B Sponsorship
Concord Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (31)
2023 (23)
2022 (21)
2021 (8)
2020 (8)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Excellere Partners
2019-02-01Private Equity
Leadership Team
C
Christopher Larkin
Head of Product/Chief Technology Officer
Chris Moore
Owner
Recent News
2025-11-24
Morningstar.com
2025-09-15
Company data provided by crunchbase