University of Michigan · 3 days ago
Member Solutions Engineer & Insights Analyst
Ann Arbor, MI
Full-time
Hybrid
Mid Level
$80K/yr - $87K/yr
3+ years expThe University of Michigan is a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, and other Michigan Non-profit organizations. They are seeking a Member Solutions Engineer & Insights Analyst who will work independently and collaboratively to respond to customer inquiries and design solutions that meet the needs of member organizations.
E-LearningEducationHigher EducationUniversities
Responsibilities
Responsible for collaborating with Merit staff to generate and qualify opportunities, present production and pilot services, conduct needs analysis, and communicate solutions externally as well as internally
Collaborating with Member Engagement & Engineering teams to identify and analyze member's technical requirements and propose appropriate network and security solutions
Attend team meetings and Member Meetings
Conducting technical feasibility assessments and providing technical expertise to design customized solutions that integrate Merit's network and security services ensuring they meet client needs and align with Merit's capabilities
Serve as the technical point of contact during the sales process, providing expert guidance and support to both internal teams and members to answer questions and address and resolve any problems
Effectively present information and respond to questions from groups of managers, clients, customers, and other employees of the organization
Define problems, collect data, establish facts, and draw valid conclusions of customer requirements
Interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
Assist in development, qualification and close of service sales and provide Engagement Managers with all required paperwork, quotes, proposals, agreements, documentation, etc
Prepare and present technical services-related presentations
Facilitate meetings to analyze Members' needs, and coordinate any engineering required for providing the service solution
Work closely with members to understand their needs and ensure their success with the solutions provided
Provide ongoing support and training for members to maximize the value of solutions
Gather feedback from members to inform product and service improvements
Partner with Engagement Managers to convert prospects into Members
Become an expert on the Merit Services portfolio and act as the primary technical resource for the Member Engagement team in pre-sales engagement
Lead prospect-facing product demos, technical calls, proof-of-concepts, responses to RFPs, etc
Coordinate with cross-functional teams including sales, marketing, and product development to ensure alignment
Present solutions and insights to stakeholders within the organization
Participate in regular team meetings across Member Engagement, Network Operations/Engineering, Outside Plant, Product Development teams
Work closely with network operations and outside plant engineering teams to gain a thorough understanding of Merit's infrastructure and capabilities
Provide product training and troubleshooting for prospects, remotely and onsite
Develop skills as Broad Subject Matter Expert for Merit Network & Security Services Lines
Oversee the implementation of designed solutions as needed
Participate in Professional Development/Training activities
Conduct market research to identify trends, opportunities, and competitive landscape with a focus on differentiation for Merit Services
Analyze data to support strategic decision-making and solution development
Assist in the development of go-to-market strategies for new solutions
Represent Merit within Michigan and nationally
Engage in outbound outreach throughout Michigan to promote and represent Merit Services, and to provide service solution presentations
Travel out of state as needed to attend and present at state or national conferences
Qualification
Required
Bachelor's degree in a related field or equivalent combination of education, certification, and experience
Minimum of three (3) years of experience in consultative, pre-sales support of technology products and/or services
Demonstrated experience strengthening existing client relationships, cultivating new customers in multiple sectors of the market, and engaging in business development activities
Demonstrated experience in a technical outreach role including writing, preparing, and responding to proposals, and coordinating meetings with various IT and technical departments to manage and finalize projects
Ability to interact professionally and proficiently with individuals at all levels of an organization on technical and strategic discussion topics, involving Merit Executive Management as needed
Excellent skills in needs-analysis and competitive positioning
Outstanding communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences
Demonstrated excellence in presentation skills
Must be self-motivated, work well independently and as part of a team
Ability to work in a collaborative process to respond, track, and manage multiple member projects, requests and communications, in a fast-paced environment
Fluency with MS Office applications, email, shared calendaring, CRM, and other collaborative applications (experience with Visio is a plus)
Strong willingness to understand and to continuously strive to improve knowledge of Merit's services portfolio and technologies in order to be able to communicate confidently about them to the Merit Community
Strong understanding of network and security principles, technologies, and protocols (e.g., TCP/IP, VPN, firewall, routing, switching, etc.)
Excellent problem-solving skills and the ability to think critically and creatively
Valid driver's license and willingness to travel throughout Michigan (less than 50% of the role)
Preferred
Previous experience in a sales engineering role or related pre-sales technical position
Relevant certifications (e.g., CSE, CPSE, CTSP, CSSP, CCNA, CCNP, etc.) or equivalent experience
Experience in designing and implementing network and security solutions for educational, governmental, or non-profit sectors
Understanding of Network and Security technologies and services
Experience being a trusted representative to external individuals and groups
Experience working with higher education, K-12 educational institutions, libraries, government, healthcare, tribal, research institutions and other public sector non-profit organizations and experience developing public private partnerships within these market verticals
Experience in marketing and/or sales of technology products and/or services to public sector, non-profit or educational markets
Experience in the USAC Federal Programs that fund K-12, Libraries, and Healthcare telecommunications services
In depth knowledge on federal funding programs for broadband infrastructure investment such as those outlined in the Federal Infrastructure Bill and the American Rescue Plan Act
Familiarity with Merit's network and services is a plus
Benefits
Full access to medical and dental insurance for you and your eligible dependents
Generous 2:1 retirement matching to help you plan for your long-term goals
Paid vacation, sick time, holidays, and additional paid time off to support work-life balance
Access to a variety of well-being programs, resources, and campus perks
Professional development opportunities and educational assistance to further your career
And more - discover the complete benefits package opportunities at careers.umich.edu/benefits
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
2025-12-18
2025-12-17
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