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Bradford Health Services · 1 day ago

Manager, IT Services

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. As the IT Manager, you’ll play a pivotal role in shaping and optimizing our Information Technology systems, providing essential support and solutions to ensure smooth operations.

Addiction TreatmentHealth CareMedicalWellness

Responsibilities

Hardware- advanced knowledge of all hardware supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of firewalls, switches, servers, SANs, routers, wireless access points, etc

Software-advanced knowledge of all software supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of Active Directory, Azure, Backups, SD-WAN, end point protection, MDM, MFA, DHCP, DNS, Group Policy, etc

Networking-advanced knowledge of configuration, deployment, maintenance, and troubleshooting of wired and wireless networking

Helpdesk/Desktop support- 2nd and 3rd level IT Help Desk support escalation of tickets for advanced issue resolution

Servers- advanced knowledge of configuration, deployment, maintenance, and troubleshooting of servers; domain controllers, file servers, print servers, anti-virus, application servers, other service appliances

On-call Rotation-monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department

Vendor Relationship-maintain relationship with managed service vendors and support escalation procedures with vendors

Standard Operating Procedures and Policies- oversee standard IT operating procedures and policies to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise

Business Requirements- analyze business requirements and architect technology and business process improvements

Customer Service and Team Oriented-Provide a high-level of customer service to Bradford Health entire workforce; work within a virtual team while thinking broadly about overall company benefits of technology improvements

Experience with Microsoft Windows Operating Systems, Active Directory, DHCP, DNS, local/group policy, Anti-virus software, remote administration tools, mobile management platforms, computing asset management, Zoom teleconference and phones, Office suite of applications, others

Networking- basic to intermediate level of understanding and troubleshooting with computer wired and wireless networking

Server Administration- basic to intermediate level of understand and troubleshooting with servers; domain controllers, file servers, print servers, anti-virus, application servers, other server appliances

On-call Rotation- monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department; primary on-call escalation for onsite needs

Vendor Relationship-maintain relationships with managed service vendors and support escalation procedures and vendors

Standard Operating Procedures- follow standard IT operating procedures to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise

Business Requirements- analyze business requirements and architect technology business process improvements

Customer Service and Team Oriented- Provide a high-level of customer service to Bradford Health Services entire workforce; within a virtual team while thinking broadly about overall company benefits of technology improvements

Leadership- mentor and empower IT colleagues on systems and services; train employees on technologies for improved technology adoption and usage

Other duties as assigned by IT Director

Qualification

Advanced hardware knowledgeAdvanced software knowledgeNetworking expertiseServer administrationMicrosoft SystemsSupportCiscoUbiquiti NetworkingLansweeper Help Desk Asset ManagementMiradore MDMEndPoint Security ClientsCustomer serviceTeam orientedLeadership

Required

Must have at least 10+ years' experience in advanced technology roles

Advanced knowledge of all hardware supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of firewalls, switches, servers, SANs, routers, wireless access points, etc

Advanced knowledge of all software supporting enterprise Information Technology systems, including advanced configuration, deployment, and maintenance of Active Directory, Azure, Backups, SD-WAN, end point protection, MDM, MFA, DHCP, DNS, Group Policy, etc

Advanced knowledge of configuration, deployment, maintenance, and troubleshooting of wired and wireless networking

2nd and 3rd level IT Help Desk support escalation of tickets for advanced issue resolution

Advanced knowledge of configuration, deployment, maintenance, and troubleshooting of servers; domain controllers, file servers, print servers, anti-virus, application servers, other service appliances

Monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department

Maintain relationship with managed service vendors and support escalation procedures with vendors

Oversee standard IT operating procedures and policies to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise

Analyze business requirements and architect technology and business process improvements

Provide a high-level of customer service to Bradford Health entire workforce; work within a virtual team while thinking broadly about overall company benefits of technology improvements

Basic to intermediate level of understanding and troubleshooting with computer wired and wireless networking

Basic to intermediate level of understanding and troubleshooting with servers; domain controllers, file servers, print servers, anti-virus, application servers, other server appliances

Monthly rotation of remote on-call IT duties (1 week rotation each month) with Bradford Health IT department; primary on-call escalation for onsite needs

Maintain relationships with managed service vendors and support escalation procedures and vendors

Follow standard IT operating procedures to ensure systems sustainability and support; communicate procedure improvements to team and management when opportunities arise

Analyze business requirements and architect technology business process improvements

Provide a high-level of customer service to Bradford Health Services entire workforce; within a virtual team while thinking broadly about overall company benefits of technology improvements

Mentor and empower IT colleagues on systems and services; train employees on technologies for improved technology adoption and usage

Other duties as assigned by IT Director