Gymreapers ยท 4 months ago
Customer Service Representative - Fitness Equipment & Athletic Apparel
Nampa, ID
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrGymreapers is a company that specializes in high-quality fitness equipment and athletic apparel. They are seeking a Customer Service Representative to support customers through various communication channels, ensuring a first-class experience while addressing product information and order inquiries.
ApparelConsumer GoodsFitnessManufacturing
Responsibilities
Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns
Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order
Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc
Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
Escalate customer impacting issues through proper internal channels
Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
Other projects and duties as assigned
Qualification
Required
High school diploma or equivalent required
Excellent customer service skills, ability to help customers in a friendly and compassionate manner
Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
Ability to read and follow directions
Strong ability to retain confidential information pertaining to customer information
Ability to calculate figures and amounts
Excellent communication skills; both written and verbal
Intermediate experience with Microsoft Office Suite/Google Apps
Experience using multiple lines of contacts (email/phone/chat/social)
Primarily sedentary work at a computer for prolonged periods of time
Benefits
Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
50% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option
Company
Gymreapers
Gymreapers is a manufacturer and supplier of gym wear and apparel.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Roc Pilon
Founder / Chief Executive Officer
Recent News
2023-12-22
Idaho Business Review
2023-12-22
Company data provided by crunchbase