Credit One Bank · 1 day ago
Digital Experience - Business Analyst II
Las Vegas, NV
Full-time
Onsite
Mid Level
4+ years expCredit One Bank is a data-driven financial services company based in Las Vegas, and they are seeking a Digital Experience Business Analyst II to enhance customer journeys and satisfaction. The role involves working with business leaders to identify challenges and opportunities, analyzing data, and creating UX artifacts to improve user experiences.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Work with leaders and business partners to understand customer experience challenges and identify opportunities to enhance user journeys, customer satisfaction, product adoption, feature utilization and product/program performance
Meets with projects team(s) regularly to review project objectives, deliverables, and deadlines - ensures project documents are complete, current, and organized appropriately
Analyze available data and business processes, conduct competitive analysis, user research and stakeholder interviews in order develop reports and/or presentations that highlight key findings and actionable recommendations
Support functional leaders in the translation of concepts and requirements into UX artifacts such as site maps, user journey maps/process flows, user stories, personas, wireframes and prototypes that lead to intuitive user experiences
Assist in the development of business/project requirements documentation
Screen new project proposals or UX change requests to ensure they are clear, relevant, and non-duplicative
Assist in QA testing, ensuring features work properly per requirements, are visually polished and meet UX standards
Participate in project/issue tracking, backlog grooming, feature release documentation, meeting coordination and stakeholder communication updates
Anticipate and identify technical challenges or anomalies, react to project adjustments, recommend strategies, provide alteration promptly and efficiently and coordinate appropriate design and technical resources for resolution
Assist in identifying and developing UX patterns/processes which may be re-used for future initiatives
Research and educate team about industry’s latest trends and technologies
Performs other duties as assigned
Qualification
Required
4+ years of product management or UX related experience is required, financial services experience preferred
Minimum 3 years of project management experience
Minimum 2 years of hands-on experience developing and optimizing for digital user experiences (demonstrated knowledge of UX processes including creating site maps, user journeys/stories, user testing, process flows and wireframes/mockups)
Undergraduate degree in a relevant field is required
Demonstrated technical ability to extract data from multiple sources and translate data into actionable insights
Experience translating client/stakeholder requests into highly specified project requirements documents
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Excellent written and oral communication skills, and the flexibility, and ability to thrive in a fast-paced, rapidly changing, highly complex environment
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase