E.L.F. BEAUTY · 1 day ago
Sr. Manager, Infrastructure
Los Angeles, CA
Full-time
Hybrid
Senior Level
$105K/yr - $140K/yr
7+ years expe.l.f. Beauty, Inc. is a leader in clean, cruelty-free beauty products with a diverse portfolio. The Sr. Manager, Infrastructure oversees global Helpdesk operations and employee productivity tools, ensuring efficient system management and service delivery while leading a high-performing team.
BeautyConsumer GoodsCosmeticsE-Commerce
Responsibilities
Lead and scale a global helpdesk team delivering world-class employee support
Define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency
Build intake, triage, escalation, and incident-management processes that reduce friction and increase speed
Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.)
Partner cross-functionally to improve the digital employee experience—from onboarding to offboarding
Evaluate and implement tools that boost collaboration, automation, and self-service
Oversee the health, performance, and patching of on-prem and cloud servers
Maintain core IT services (file servers, print services, identity, backups, monitoring, endpoint tooling)
Manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness
Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management
Ensure asset inventory accuracy, configuration management, and audit readiness
Own vendor relationships for service desk tools, hardware providers, and productivity platforms
Build, coach, and retain a high-performing IT operations team across geographies
Set clear expectations, career paths, and a culture centered on service excellence and accountability
Foster 'One Team' collaboration with Infrastructure, Security, Apps, and Data teams
Qualification
Required
7–10+ years in IT operations, service desk leadership, or infrastructure management
strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems
working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms
proven ability to implement processes, measure performance, and drive continuous improvement
excellent communication, empathy, and leadership skills—able to translate tech speak into business impact
Benefits
Medical, dental, and vision insurance
A retirement savings plan
Gender neutral parental leave
Unlimited paid time off
Company
E.L.F. BEAUTY
E.L.F. Beauty is a cosmetics brand that offers professional makeup and beauty products to customers.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$729.12M2025-03-03Post Ipo Debt· $500M
2023-06-07Post Ipo Equity· $3.94M
2017-03-29Post Ipo Secondary· $225.18M
Leadership Team
Ekta Chopra
Chief Digital Officer
Recent News
The Motley Fool
2026-01-03
Global Cosmetics News
2025-12-30
The Motley Fool
2025-12-27
Company data provided by crunchbase