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UDR - Opening Doors to your future · 2 months ago

Resident Service Specialist - Luxury Apartment Community

Placentia, California, United States

Full-time

Onsite

New Grad, Entry Level

$27/hr - $30/hr

UDR, Inc. is one of the nation's largest owners and managers of residential apartment communities, and they are seeking a Resident Service Specialist to join their team at a luxury apartment community in Placentia, CA. The role focuses on ensuring a seamless move-in experience for residents and providing exceptional customer service throughout their residency.

Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment

Responsibilities

Ensure each new resident has a move-in orientation conducted by appointment

New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues

Scan all required move-in documents into OneSite

Oversee Pending Tasks

Guide walk-in traffic and minimize the wait time

Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director

Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines

Organize incoming packages systematically and distribute as needed

Utilize CRM to effectively manage resident relations, service requests and resident communications

Walk through the move-in ready apartment to ensure they meet standards prior to orientation

Walk through all amenities daily to ensure they are stocked and in good condition

Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved

Provide superior customer service to internal and external customers

Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls

Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director

Complete market summary and comp reports as directed

Comply with all Company policies and procedures related to employment

Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job

Perform Resident Service Manager duties in the absence of the Resident Service Manager

Perform other duties as assigned or as necessary