USI Insurance Services · 1 day ago
Service Desk Technician
West Chester, PA
Full-time
Onsite
New Grad, Entry Level
$20.50/hr - $20.50/hrUSI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, and they are seeking a Service Desk Technician. The role involves providing computer support to USI offices and clients, acting as the first point of contact for technical help, and ensuring effective problem resolution and system security.
Commercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceRisk Management
Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record incident details, problems, and their resolution in Service Now
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
Keep up to date with security updates and improvements. Implement improvements as appropriate
Protect systems against unauthorized access by appropriately defining access
Upgrade systems by implementing and maintaining security and technical controls
Qualification
Required
Strong organizational skills, excellent communication, and people skills
Must be able to work independently and in a team environment
Preferred
BA/BS degree in technical discipline preferred
Prior experience with; Microsoft Office and ServiceNow preferred
Previous customer service experience preferred
Benefits
Medical
Wellness
Dental
Vision
401(k)
Flexible spending
Health savings accounts
Short and long-term disability
Life insurance
Paid time off policy
Paid family leave benefit
Paid holiday time
Company
USI Insurance Services
USI Insurance Services is an insurance brokerage and consulting firm that delivers diversified insurance and financial services.
Founded in 1994
10001+ employees
H1B Sponsorship
USI Insurance Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$1BKey Investors
Kohlberg Kravis Roberts
2023-09-11Private Equity· $1B
2017-03-17Secondary Market
2017-03-17Acquired
Leadership Team
Stew Gibson
Senior Vice President and Chief Information Officer
Dave Petno
Vice President, Employee Benefits Consultant
Recent News
USI Insurance Services
2025-10-25
2025-10-21
Company data provided by crunchbase