Propark Mobility · 1 day ago
Assistant Events Manager
US-OH-Columbus
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
2+ years expPropark Mobility is a company that specializes in parking operations, and they are seeking an Assistant Events Manager to support daily operations at The Ohio State University. This role involves supervising staff, ensuring operational excellence, and providing superior customer service while serving as a liaison between management, university representatives, and patrons.
HospitalityParkingRetail
Responsibilities
Supervise, train, and provide ongoing support to all frontline associates, including supervisors and ambassadors, to ensure operational efficiency and adherence to company standards
Assist in developing and implementing operational policies and procedures that align with both company and client expectations
Respond promptly and professionally to customer inquiries and complaints, resolving issues in a timely and satisfactory manner
Serve as the primary point of contact between staff, customers, and management, facilitating clear communication and coordination
Participate in employee selection, performance evaluations, and corrective action processes in consultation with the Account Manager
Oversee fleet operations, including maintenance schedules, inspections, and compliance with safety regulations
Support the Office Manager with administrative tasks, documentation, and operational reporting
Conduct routine inspections of parking garages and facilities to ensure safety, cleanliness, and proper functionality
Manage damage and incident claims through proper documentation and follow-up to resolution
Assist with scheduling to maintain adequate staffing levels while managing labor costs effectively
Reconcile employee timecards and assist with payroll processing for assigned personnel
Monitor compliance with all company and client policies, safety regulations, and performance expectations
Provide coverage for frontline associates during absences to ensure seamless operations
Prepare operational and financial reports, conduct audits, and participate in special projects as assigned
Identify and recommend process improvements to enhance operational performance and customer satisfaction
Qualification
Required
Minimum of two (2) years of supervisory experience in parking operations, hospitality, facilities management, or a related field
Demonstrated ability to lead, motivate, and develop frontline employees in a fast-paced environment
Strong interpersonal, verbal, and written communication skills, with the ability to interact effectively with diverse groups of people
Proven ability to resolve conflicts, make sound decisions, and maintain professionalism under pressure
Excellent organizational and time-management skills, with attention to detail and accuracy
Proficient in Microsoft Office Suite and other business software applications
Must be able to work flexible hours, including evenings, weekends, and holidays as required
High school diploma or equivalent; associate or bachelor's degree preferred
Preferred
Prior experience in the parking or transportation industry, particularly within a university or large institutional setting
Familiarity with payroll, scheduling, and timekeeping systems
Experience in claims management, operational reporting, and safety compliance
Knowledge of customer service best practices within a hospitality-driven environment
Bilingual skills are considered an asset
Benefits
Opportunities for career advancement within a rapidly growing organization.
Complimentary on-site parking.
Flexible scheduling, paid holidays, and wellness initiatives.
Paid vacation time and an additional paid day off for your birthday.
Comprehensive benefits package including medical, dental, vision, and supplemental insurance options (including pet insurance).
Access to a free and confidential Employee Assistance Program (EAP), available to employees and their families 24/7.
Company
Propark Mobility
Propark Mobility provides the most premium, professional, and innovative management services in the parking industry.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2014-02-12Seed· $0.4M
Leadership Team
David Schmid
Chief Executive Officer
B
Brian Cannon
Senior Vice President
Recent News
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