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Mid American Credit Union · 1 day ago

Member Services Representative 2 - Member Contact Center

Wichita, Kansas, United States

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

Mid American Credit Union is a member-owned financial institution focused on providing quality financial services. They are seeking a Member Services Representative to deliver exceptional customer service, develop relationships with members, and ensure their needs are met through effective communication and problem-solving skills.

BankingFinancial Services

No H1B

Responsibilities

Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service

Individual will possess good verbal and nonverbal communication skills while assisting members

Demonstrate the ability to demonstrate critical thinking while handling complex transactions

Focus on deepening the relationship between the credit union and the member

Demonstrate an understanding of products and willingness to educate our member about them

Meet the members needs and make them a priority

Maintain a positive attitude and engages members when they interact with them

Individual will excel in listening to the members needs while finding solutions that best help meet the member’s needs

Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union

Individual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution

Follow all policies and procedures set by the credit union when assisting members

Understand cash and check handling responsibilities and procedures

Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members

Ability to multi task while maintaining a high level of efficiency

Be committed to being part of the Mid American team! Show commitment to learning and growth

Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members

Be able to work individually as well as with a team

Embrace change and be able to think of new ideas to assist our members

Demonstrate financial responsibility and professionalism

Qualification

Customer service experienceCommunication skillsProblem solvingWindows proficiencyMicrosoft OutlookEmpathyOrganizationInterpersonal skillsCritical thinkingTeamwork

Required

High School Diploma or GED required

Six months to two years of similar or related experience, including time spent in preparatory positions

Proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel)

Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization