Apply on Employer Site

DuPont Community Credit Union · 4 days ago

Remote Member Advisor SC, Entry

United States

Full-time

Remote

New Grad, Entry Level

DuPont Community Credit Union (DCCU) is a financial leader in the Shenandoah Valley, currently seeking a Remote Member Advisor for their Service Center. This role involves providing exceptional service to members, handling inquiries, and promoting credit union products while working remotely after an initial training period.

BankingFinancial ServicesLending

Responsibilities

Answer all incoming calls and initiate member interactions including greeting members, assessing member needs, and following through on all member requests

Own and be accountable for the entire member experience upon greeting the member

Inspect and determine NADA values for all loans secured with a title

Quote loan payoffs, loan rates, and terms to members

Conducts new account and loan conversations and recommend to members, in detail, their GAP and Debt protection options when applicable

Serve as liaison between member and the Underwriter

Appropriately explain denials and counter offers. Ensure members are aware of their rights if an adverse loan decision is made

Conduct research as needed to answer member concerns or questions

Cross-sell appropriate credit union products and services to our members

Process Skip-A-Pay and Loan Deferral Requests

Maintain a professional, clean, and tidy workstation

Participate in required compliance training, including but not limited to Bank Secrecy Act, OFAC, and Privacy

Qualification

Communication skillsComputer skillsRetail service experienceBilingual (Spanish/English)Detail-orientedTeamworkConflict management

Required

A high school diploma or equivalent

Exceptional communication skills with an emphasis on professional and effective telephone skills to uphold quality standards while servicing both internal and external members

High aptitude for detailed work and accuracy and the ability to handle multiple tasks efficiently

Ability to work effectively as a member of a team and contribute to individual, team and department goals while promoting a positive team environment to include remaining flexible and taking initiative

Strong regard for confidential and sensitive information

Previous retail-related service and sales experience

Advanced computer skills and an ability to handle a high volume of work

Strong conflict management skills and the ability to remain flexible and take initiative

Required minimum home internet speed of 35 Mbps