Fidium Fiber · 1 day ago
MDU Account Manager
United States
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expFidium Fiber is seeking an MDU Account Manager to maximize subscriber penetration and drive revenue within a dedicated portfolio of Multi-Dwelling Unit (MDU) properties. The role involves building relationships with property stakeholders, executing strategic sales plans, and managing a multi-market territory with a significant travel requirement.
Telecommunications
Responsibilities
Build, grow, and strengthen professional relationships with key decision-makers, including Property Managers, Leasing Managers, Community/HOA Boards, and Property Owners
Serve as the primary point of contact for all assigned MDU properties, addressing their needs and ensuring a high level of satisfaction with our services
Conduct regular on-site visits to assigned properties to maintain visibility and reinforce partnerships
Travel regularly between assigned markets to manage a multi-market portfolio effectively
Drive subscriber penetration and revenue growth within properties where we have active access agreements
Develop and execute strategic, property-specific sales and marketing plans to achieve penetration goals
Collaborate with the sales team to transition properties from the contract signing phase to the penetration phase successfully
Plan, coordinate, and host engaging on-site events for residents at properties with access agreements or bulk internet agreements (e.g., resident appreciation events, open houses, launch parties)
Manage marketing collateral distribution and ensure optimal placement of promotional materials on-site
Utilize events and other marketing initiatives to generate leads and sign-up new subscribers
Monitor contract compliance and ensure all access agreement terms are met
Track and report on key performance indicators (KPIs) such as penetration rates, event attendance, and property relationship strength
Provide regular updates to leadership on portfolio performance and potential risks/opportunities
Qualification
Required
Minimum of 2+ years of prior, direct experience operating in an Account Manager or Business Development capacity specifically within the Multi-Dwelling Unit (MDU) space (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs)
Candidate must have prior experience focused on driving penetration, building property relationships, and hosting resident engagement events
Proven track record of meeting or exceeding sales/penetration goals
Exceptional interpersonal and relationship-building skills
Strong presentation and communication skills (written and verbal)
Self-motivated, proactive, and capable of managing a large portfolio of accounts independently
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
Ability to plan and execute successful resident-facing events
Bachelor's Degree in Business, Marketing, or a related field (or equivalent work experience)
Must have a valid driver's license and reliable transportation
Travel requirement is estimated to be up to 50%, involving frequent site visits and travel between assigned markets
Ability to work flexible hours, including some evenings and weekends to host resident events
Benefits
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Company
Fidium Fiber
Fidium is redefining what “better internet” means: lightning-fast fiber speeds, seamless experiences, and service that’s actually helpful.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase