Athene · 1 day ago
Desktop Support Specialist
West Des Moines, IA
Full-time
Onsite
Entry Level
1+ years expAthene is a company focused on delivering more for their customers and financial professionals. They are seeking a Desktop Support Specialist to provide high-quality support for hardware, software, and mobile devices, ensuring a seamless technology experience for employees across multiple locations.
FinanceFinancial ServicesInsuranceRetirement
Responsibilities
Provide hands-on technical support for PC hardware, software, mobile devices, and related technologies across Athene locations
Resolve incidents and service requests within established SLAs, ensuring accurate, thorough, and timely ticket documentation
Deliver an exceptional customer experience, demonstrated through effective problem resolution and positive user feedback
Install, configure, test, maintain, and troubleshoot hardware, software, and mobile technologies to meet business needs
Complete and document break/fix activities and move/add/change requests in accordance with company standards and processes
Identify recurring issues, escalate when appropriate, and recommend improvements to enhance service quality and efficiency
Document solutions and contribute to the IT knowledge base to support continuous improvement and team effectiveness
Communicate incident status, risks, and operational impacts clearly and professionally to stakeholders
Participate in a 24/7 on-call rotation, including providing support for VIP users as required
Qualification
Required
High school diploma required
Strong experience troubleshooting PC hardware and software issues across laptops, desktops, and mobile devices
Working knowledge of Windows 10 required
Strong analytical and problem-solving capabilities, paired with excellent communication skills and a customer-first approach in a fast-paced, service-oriented environment
Preferred
Bachelor's degree preferred, or an equivalent combination of education and relevant work experience
1+ years of experience in an IT support or desktop support role preferred
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Company
Athene
Athene Holding is a life insurance company that provides retirement savings products for individuals and institutions.
1001-5000 employees
H1B Sponsorship
Athene has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (28)
2023 (24)
2022 (22)
2021 (22)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$4.43B2025-06-24Post Ipo Debt· $600M
2025-05-14Post Ipo Debt· $1B
2024-10-07Post Ipo Debt· $600M
Leadership Team
Martin P. Klein
Executive VP & CFO
Mike Downing
Executive Vice President, Chief Operating Officer, Athene Holding Ltd.
Recent News
The Motley Fool
2025-11-07
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2025-11-04
Company data provided by crunchbase