Storylane · 5 months ago
Customer Success Manager (India remote)
United States
Full-time
Remote
Entry, Mid Level
1+ years expStorylane is a rapidly growing company that has achieved significant revenue growth since its launch in 2021. They are seeking a Customer Success Manager to onboard and expand their customer base, ensuring satisfaction and driving product adoption.
Developer ToolsMarketingSaaSSales
No H1B
Responsibilities
Own onboarding customers from post-sale
Guide them through best practices and customize Storylane to meet their needs
Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals
Monitor account health and usage metrics to identify risks and opportunities for expansion
Proactively engage customers to encourage feature adoption and surface insights that help them succeed
Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities
Qualification
Required
Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years
Has good presentations skills needed for QBR
LOVES going deep into products to problem solve for customers
Expert in understanding the customer needs, and demonstrated knowledge with sales or marketing tech stack
Experience working through intercom, email and zoom calls with customers
Able to create and edit support content
Able to work autonomously on a remote team
Excellent written and verbal communication skills
Company
Storylane
Storylane helps sales and marketing teams to build and share interactive product demos for SaaS companies.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.93MKey Investors
Y Combinator
2022-03-03Pre Seed· $0.8M
2021-08-31Pre Seed· $0.12M
Leadership Team
Nalin Senthamil
Founder & CEO
Akash Bansal
Founder
Recent News
Company data provided by crunchbase