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Huish Outdoors · 5 days ago

Technical Service Representative

1540 North 2200 West, Salt Lake City, UT, USA

Full-time

Onsite

Mid Level

$23/hr - $25/hr

3+ years exp

Huish Outdoors is a progressive dive and water sports company with over 44 years of experience. They are seeking a Technical Support Representative to handle order entry and assist with product returns and warranty claims, providing technical solutions to customers over the phone and email.

Sporting GoodsSports

Responsibilities

Process received orders efficiently and accurately from phone, email, or fax

Use company sales programs and tools (Net Suite, Excel, MS Word, Gmail)

Answer inquiries from retail partners and end-users in a timely and accurate fashion

Assess and process returns / warranty claims in accordance with company procedures and policies

Disseminate technical information and provide product knowledge for multiple product lines

Maintain accurate and up-to-date customer records

Develop and maintain professional and courteous working relationships internally and externally

Other tasks as assigned by management

Qualification

Scuba diving equipment knowledgeCustomer service experienceMicrosoft Office proficiencyNetSuite proficiencyProblem solving skillsCommunication skillsOrganizational skills

Required

Intermediate knowledge of all categories of scuba diving equipment including dive computers, BCDs, regulators, valves, drysuits, wetsuits, gauges, masks, snorkels, and fins

Minimum of three (3) years' experience working with customers

Capable and willing to answer phone calls and emails continually throughout the day

Physically fit to move 30lb boxes

Proficient use of Microsoft Office, NetSuite & Excel