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TrueLearn · 1 day ago

Customer Success Advocate

United States

Full-time

Remote

Entry Level

$45K/yr - $48K/yr

1+ years exp

TrueLearn is a company focused on providing resources for licensure and board preparation. The Customer Success Advocate will serve as the primary customer resource, handling technical questions, billing issues, and promoting products to ensure customer satisfaction and success.

AnalyticsDeveloper ToolsEducationSoftware

Growth Opportunities

Responsibilities

Become an expert in Medality, Picmonic, Apex, COMQUEST and TrueLearn’s products and services

Provide support via chat, email, and phone to cover Medality, Picmonic, Apex, COMQUEST and TrueLearn’s products and services

Achieve customer success objectives by fully understanding customer needs

Understand and execute technical support processes

Resolve technical issues for customers

Communicate and troubleshoot with customers to solve problems through email and phone

Assist in creating and executing strategy to meet company goals and objectives

Suggest and assist in implementing improvements to technical support process

Ensure every conversation is closed out with a delighted customer

Collaborate cross functionally with engineering, sales, product, and other departments on identified projects to ensure successful customer outcomes and meet overall company objectives and metrics

Qualification

Customer supportTechnical supportGoogle SuiteMicrosoft OfficeMedical education backgroundSalesforce familiarityCommunication skillsAttention to detailTeam playerTime management

Required

Completion of all pre-screening questions is required for consideration in the selection process

A bachelor's degree or the equivalent experience is required

Professional, with strong written and oral communication skills

Meticulous attention to detail with commitment to quality

Strong love of helping others succeed

Be a people person that is results driven with a positive attitude and supportive of teammates

Computer skills including Google Suite and Microsoft Office and general comfort with technology

Great team player, a self-starter, organized, consistent, has good time management skills with the ability to quickly learn and adapt to an ever-changing and fast paced environment

Ability to work some evening hours and weekends

Google Suite: 1 year (Required)