Propark Mobility · 2 weeks ago
CSR / Dispatcher
US-OH-Columbus
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrPropark Mobility is a company that specializes in parking services, and they are seeking a Customer Service Representative / Dispatcher to join their team at The Ohio State University. The role involves greeting customers, coordinating staff activities, managing customer accounts, and providing excellent customer service within a complex parking operation.
HospitalityParkingRetail
Responsibilities
Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter
Direct the activities of the frontline staff
Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus
Coordinate internal departments (maintenance, enforcement, operations, and events) to create and maximize productivity, efficiency and responsiveness to all customer service issues within the parking system
Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues
Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus
Assist visitors, students, faculty, and staff of The Ohio State University obtain and purchase parking permits
Track operational issues/concerns using a Customer Relations Management System
Complete cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required
Provide excellent customer service to clients, customers, and employees
Adhere to standard responses when making and receiving calls and addressing routine inquiries
Assist customers in paying or disputing citations and modifying or updating account information
Remain up to date on any parking system information that may need to be relayed to customers
Respond to all requests received in the Welcome email account for new Medical Center Orientation employees
Demonstrate continuous process improvement by providing feedback to management about the parking system and online permit system
Maintain the electronic document filing system by scanning physical documentation and linking it to the customer’s account
Perform permit fulfillment and mailings
Prepares citation letters for mailing
Other special projects assigned by location management
Qualification
Required
High school diploma or GED required
Strong customer service experience
Strong understanding of computer systems
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Ability to speak, read, and comprehend the English language
Must be open to feedback, differing opinions, and other points of view
Demonstrates a sense of urgency and timeliness
Demonstrates the ability to seek improvement
Excellent teambuilding and interpersonal skills
Preferred
Customer Service & Dispatch experience is preferred with use of a large phone system
Parking and/or university operations preferred
Knowledge of The Ohio State University campus a plus
Knowledge of TIBA software preferred
Bilingual abilities are a plus
Benefits
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
Company
Propark Mobility
Propark Mobility provides the most premium, professional, and innovative management services in the parking industry.
Founded in 1984
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2014-02-12Seed· $0.4M
Leadership Team
David Schmid
Chief Executive Officer
B
Brian Cannon
Senior Vice President
Recent News
Hartford Business Journal
2026-01-23
Company data provided by crunchbase