Precision eControl ยท 1 day ago
Service Desk Analyst
Columbus, OH, US
Full-time
Onsite
Entry Level
$28.21/hr - $33.33/hr
1+ years expVorys, Sater, Seymour and Pease LLP is seeking a Service Desk Analyst to provide technology support for all computer users at the Firm. The role involves troubleshooting hardware, software, and networking issues, managing incidents, and contributing to the Service Desk knowledge base.
E-CommerceMarketplaceSaaSSoftware
No H1B
Responsibilities
Provide technology support to Partners and employees of the Firm via telephone, email and in person during normal business hours and after hours when on-call
Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals
Research solutions to complex support issues and new product requirements
Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base
Participate in activities for continued learning in order to enhance skills to be able to assist users
Be a resource for other IT projects as requested
Qualification
Required
Associate's degree in related discipline or combination of equivalent education and experience required
Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
Working knowledge of networking, IT functions and procedures
Familiar with the concepts of the IT Infrastructure Library (ITIL)
Excellent organization, time management and problem solving skills
Ability to adapt to changing priorities and critical situations
Preferred
1 - 3 years of experience in similar field preferred
Benefits
Medical
Dental
Vision
FSA
Life and disability coverage
Paid maternity & parental leave
Family building resources
Identity theft protection
A 401(k) plan
Paid sick, personal and vacation time
Company
Precision eControl
Precision eControl offers software solutions for eCommerce channel disruption and advertised price management.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jennifer Yeazel
Chief Integration Officer, Vorys eControl
Kyle Gerhart
Chief Product Officer
Company data provided by crunchbase