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Alto Pharmacy · 1 day ago

Customer Success Manager

Dallas, TX

Full-time

Hybrid

Mid Level

$80K/yr - $105K/yr

3+ years exp

Alto Pharmacy, part of Fuze Health, is dedicated to improving healthcare by connecting patients with essential health resources and care providers. The Customer Success Manager role focuses on ensuring customer satisfaction and retention by optimizing account performance and collaborating with cross-functional teams to align client success initiatives with company objectives.

Hospital & Health Care

No H1B

Responsibilities

Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses

Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications

Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs

Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling

Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies

Work closely with finance team partners to track and stay informed of account financial performance of assigned clients

Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service

Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes

Qualification

Healthcare ConsultingCustomer SuccessAccount ManagementSalesforce CRMData AnalysisTechnical SupportCustomer-Centric ApproachCommunication SkillsInterpersonal SkillsStrategic ThinkingProblem-Solving

Required

3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry

Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications

Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders

Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention

Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making

Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively

Preferred

Experience driving partnerships in a remote-first environment

Experience using Salesforce CRM

Experience working in a high growth startup environment

Benefits

Dental

Vision

Multiple group medical plans to choose from

401(k) retirement savings plan

Group life insurance

Accidental death and dismemberment (AD&D) insurance

Flexible spending account (FSA)

Health savings account (HSA)

Commuter benefits

Employer-paid short-term (STD) and long-term disability (LTD) insurance

Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)

Flexible vacation time

Accrued paid sick time

10 paid holidays

2 floating holidays for full time non-exempt employees

Eight weeks of paid parental leave for eligible employees

Additional paid weeks for the birthing parent

4 weeks paid caregiver leave

Lifestyle Spending Account allowance each month