Thrive Global · 1 day ago
Senior Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $150K/yr
7+ years expThrive Global is a leading behavior change technology company focused on improving well-being and performance. The Senior Customer Success Manager is responsible for managing customer relationships and ensuring the successful delivery and adoption of Thrive’s technology solutions, while driving customer retention and growth.
Corporate TrainingMobile AppsPersonal HealthSoftwareWellness
Responsibilities
Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
Forecasts renewals and expansion in partnership with Sales, with support as needed
Manages timelines, risks, and customer readiness for launches and ongoing programs
Leads executive-facing QBRs for assigned accounts
Partners cross-functionally to deliver adoption, engagement, and value realization
Represents the voice of the customer and escalates risks appropriately
Contributes to CS playbooks, best practices, and process improvements
Owns the most complex, high-revenue, or strategically critical accounts
Leads renewal and expansion strategy with minimal oversight
Drives executive alignment across large, multi-stakeholder customer organizations
Anticipates and mitigates risk before it impacts retention or expansion
Serves as a strategic thought partner to customers, not just an execution lead
Drives internal alignment across Sales, Product, Marketing, and Leadership for priority accounts
Proactively identifies patterns and influences CS strategy, playbooks, and operating model
Qualification
Required
Experienced in deploying complex company-wide client engagements, ensure executive and administrative stakeholder alignment to support those engagements, and consistently show value that activates renewals, expansions, and referrals
Experience managing deal sizes ranging from $100k to $5M
A track record of building successful, long-term client relationships, and consistently ensuring high NPS and low churn
Equipped with an exceptional ability to prioritize, manage time and anticipate needs
A history of organizational excellence and a desire to continuously evaluate and improve existing processes
Comfortable receiving and providing compassionately direct feedback
Passionate about changing how we work and live and a demonstrated interest in topics relating to Thrive Global's mission, including well-being, productivity, neuroscience, psychology, managing technology, performance and wisdom
An overall passionate, proven, confident, operational customer success leader with an optimistic, problem-solving mindset and entrepreneurial spirit
BA/BS degree or relevant work experience
7-10+ years demonstrated success in customer success role, ideally with 2+ at a SaaS technology company
Strong communication, analytical, problem-solving and project management skills
Experience using Salesforce, G-Suite, Microsoft products, Zoom
Preferred
Working knowledge of other data and/or customer management tools like Coda and Looker is a plus
Benefits
Medical, dental, and vision coverage plus a 401(k) program with company match.
Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.
Company
Thrive Global
Thrive Global develops technology that help individuals and companies improve their well-being and performance.
51-200 employees
H1B Sponsorship
Thrive Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$145.93MKey Investors
Jazz Venture PartnersIVPLerer Hippeau
2021-07-08Series C· $80M
2018-05-10Series B· $22.75M
2017-11-29Series B· $31.69M
Leadership Team
Arianna Huffington
Founder and CEO
Danny Shea
Chief Brand Officer
Recent News
Boston Herald
2025-12-30
2025-11-21
Company data provided by crunchbase