Morley Β· 1 day ago
Remote Customer Service Representative (Michigan residents)
United States
Full-time
Remote
Mid Level
3+ years expMorley is a company dedicated to delivering extraordinary experiences and is seeking a Remote Customer Service Representative to serve as a liaison between car dealerships and car buyers. In this role, you will provide excellent customer service through various communication channels and manage customer cases from start to finish.
ConsultingData Collection and LabelingMarketing
No H1B
Responsibilities
Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
Use your computer skills to research requests and accurately record the details of your calls / contacts
Manage assigned cases from beginning to end by researching and assisting customers until case resolution
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Qualification
Required
Excellent written and verbal communication skills
Ability to navigate a computer and the web
Typing skills (minimum 25 words per minute)
High school diploma or equivalent
Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work shifts within the call center's hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Michigan resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber), Computer must be physically connected to your modem / router using an Ethernet cable, Wireless, 5G and satellite connections are not supported
Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
Company
Morley
π’ππΏ π°πΉπΆπ²π»ππ We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Furlo
President & CEO
Company data provided by crunchbase